Deskside Field Support L2 Engineer in Zug

pbWorking Hours: /b Monday-Friday, 08:00-16:45 /p pbExperience: /b 6+ Years /p pbWork Authorization: /b Citizen preferred/ Switzerland B-Permit for work in the cantons of Zug and Zurich works. /p h3Activities to be performed by the Engineer(s) /h3 pThe Deskside engineer will be responsible for /p ul liSupport issues related to Windows Operating systems, software applications and support tools as per the requirement of organization. /li liProvides Desktop support and support for Computer hardware systems, memory modules and peripherals. /li liHandle basic issues related to network end user devices security practices and antivirus programs. /li liEnsure that all computers and networks systems run efficiently with high uptime. /li liBasic knowledge and troubleshooting skills on Network and other datacenter related equipment (UPS, PACs, Network cabling, power etc.) /li liBasic knowledge and troubleshooting skills on Audio Video and Telephony equipment. /li liProvide support to an organization's IT systems to help them meet their business goals. /li liCollaborate with Site and Business Unit IT leads and Regional Desktop leads to maintain transparency of quality (meetings, trends, narratives, plans, etc.) /li liEngage with Site and Leads to assist with local application support to meet Business needs. /li liLead the IT tasks wherever needed whenever assigned and complete it within the timelines. /li liManagement of IT Assets Inventory-This has to be based on available tool or managed via manual excel sheet. /li liComply with the Organizations Information Security Policies / Procedures and provide solutions to the end users adhering to the same. /li liProficiency in speaking English and good communication skills. /li liAble to talk in local language as per the support locations. /li liSupport for Software Installation Management /li liCreating management level reports /li liFor mobile devices limited to SOP as provided for support from XXX for any configuration requirements. /li liInstalling, Configuring and basic troubleshooting knowledge of GxP Applications. /li liProviding support to troubleshoot GxP Application issues in coordination with the vendor. /li /ul h3End user Support Services /h3 ul liInstall and uninstall software, hardware, computers, and peripherals. /li liImage and re-image new and existing computers and laptops. /li liAdd and remove printers. /li liResolve virus problems (for initial triage, if spreading goes to Security). /li liIT needs related to relocations and IT deployments. /li liSupport needs that require work with hardware and software vendors to resolve issues. /li liAsset management /li /ul pReceipt of new equipment and applying the asset tag to these assets. /p pEntering assets into the asset spreadsheet and recording inventory data. /p pAssets will then be managed in an automated fashion until retirement. /p pRetirement includes technically wiping the device and deleting the entry from active directory. /p pThe asset is then placed with the inventory moving to SWAP, or other disposal/e-recycling entity. /p #J-18808-Ljbffr