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- Aufgaben: Be the go-to person for all IT support inquiries and troubleshoot issues like a pro.
- Arbeitgeber: Join Aioi Nissay Dowa, part of a global insurance giant with a focus on innovation.
- Mitarbeitervorteile: Enjoy flexible hours, remote work options, and 32 days of annual leave!
- Warum dieser Job: Work in a diverse environment with opportunities for personal and professional growth.
- Gewünschte Qualifikationen: Bring your IT training and user support experience; English fluency is a must!
- Andere Informationen: Get ready for a fun workplace with free coffee, health perks, and a supportive team.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Aioi Nissay Dowa Insurance Company of Europe SE is a European public limited company headquartered in Luxembourg and active on the German market as an insurance company in the private and commercial customer sector with its headquarters in Ismaning. The company is part of one of the largest insurance groups in the world, MS&AD Group Holdings, Inc., an insurance partner of the Toyota organization and a major shareholder of Box Innovation Group Limited, one of Europe\’s leading telematics providers.
As the insurance partner of Toyota, one of the largest automobile manufacturers in the world, we develop and distribute outstanding insurance and financial services products for brands such as Toyota and Lexus, as well as specialized products for our car dealership organization.
IT Client Support Specialist (m/w/d)
- Acting as a single point of contact for all user / employee enquiries
- Recording and processing user requests in the IT ticket system
- Categorising and prioritising service requests and incidents in the IT ticket system
- Troubleshooting and resolving user queries on site or remotely
- Assigning unsolvable tickets to other expert teams in the IT ticket system
- Creating and scheduling user accounts and access authorisations
- Maintenance of access authorisations for users in the Active Directory/business applications
- Creation and scheduling of telephone/fax numbers on the telephone/fax system
- Creation and maintenance of network drives and group mailboxes for teams/departments
- Installation of computers with operating system and applications
- Repair and maintenance of computers and peripheral devices as well as replacement of obsolete computers with ‘fit for purpose’ devices
- Acceptance and inspection of deliveries and dispatch of hardware to employees
- Recording hardware changes in the IT asset database
- Setting up, cabling and dismantling employees\‘ workstations on the premises
- Technical support in operating the conference system in meeting rooms
- Documentation of work processes and technical instructions in the IT knowledge base
Your profile
- Successfully completed IT technical training, e.g. IT specialist for system integration, system electronics technician or IT system administrator
- Professional experience in supporting users at the IT service desk or IT helpdesk
- Wide-ranging IT knowledge in the areas of hardware, software, operating systems, network, IT security, cloud technologies and client/server environments
- Experience in service management according to ITIL is desirable
- Very good knowledge of English required, fluent German and other European languages are an advantage
- Open-mindedness towards new topics, projects and processes as well as a structured and independent way of working
- Ability to work under pressure and strong communication skills as well as a service-orientated manner
- Enjoyment in acquiring new knowledge and sharing it with the team and employees in the form of documentation
Some of what we offer
- Growth is important to us, that’s why we support your personal and professional development
- A working environment based on trust, encouragement and constructive feedback
- Collaboration with people from different countries and cultures
- 32 days annual leave plus 2 days off
- Flexible working hours (working time recording) and home office policy (approx. 40% possible)
- Attractive employee conditions for car insurance
- Exceptional company benefits: Employer subsidy for occupational pension scheme and disability pension, supplementary company health insurance, capital-forming benefits
- Optional: Job ticket, car parking spaces, monthly travel allowance
- EGYM Wellpass
- Allowance for lunch
- Free coffee, tea, water and weekly fruit delivery
- Health management and pme family service
We are looking forward to receiving your application documents , your salary expectations as well as your earliest possible start date ! #J-18808-Ljbffr
IT Client Support Specialist (m/w/d) Arbeitgeber: Aioi Nissay Dowa 56Company, Limited
Kontaktperson:
Aioi Nissay Dowa 56Company, Limited HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: IT Client Support Specialist (m/w/d)
✨Tip Number 1
Familiarize yourself with ITIL service management principles, as this is a desirable skill for the role. Understanding how to categorize and prioritize service requests will give you an edge during the interview.
✨Tip Number 2
Brush up on your technical knowledge in hardware, software, and network systems. Being able to discuss specific troubleshooting scenarios or past experiences will demonstrate your expertise and confidence.
✨Tip Number 3
Since communication is key in this role, practice articulating your thoughts clearly and concisely. Prepare to share examples of how you've effectively communicated with users in previous positions.
✨Tip Number 4
Show your enthusiasm for learning new technologies and processes. Be ready to discuss how you stay updated with industry trends and how you can contribute to the team's knowledge base.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: IT Client Support Specialist (m/w/d)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the IT Client Support Specialist position. Understand the key responsibilities and required skills, such as troubleshooting, user support, and knowledge of ITIL.
Tailor Your CV: Customize your CV to highlight relevant experience in IT support, user service, and any specific technologies mentioned in the job description. Emphasize your technical training and any certifications you hold.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention your experience with IT service management and your ability to work under pressure, as well as your language skills.
Highlight Soft Skills: In your application, emphasize your communication skills, open-mindedness, and structured working style. These are important traits for the IT Client Support Specialist role, as you'll be interacting with users and collaborating with teams.
Wie du dich auf ein Vorstellungsgespräch bei Aioi Nissay Dowa 56Company, Limited vorbereitest
✨Show Your Technical Skills
Be prepared to discuss your technical background in detail. Highlight your experience with hardware, software, and network troubleshooting, as well as any relevant IT certifications you may have.
✨Demonstrate Problem-Solving Abilities
Since the role involves resolving user queries, be ready to share examples of how you've successfully handled difficult situations or technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Communicate Clearly
Strong communication skills are essential for this position. Practice explaining technical concepts in simple terms, as you may need to assist users who are not tech-savvy. This will showcase your ability to provide excellent customer service.
✨Familiarize Yourself with ITIL Principles
If you have experience with ITIL, be sure to mention it during the interview. If not, take some time to understand the basics of IT service management, as this knowledge can set you apart from other candidates.
