IT Client Support Specialist (m/w/d)

Aioi Nissay Dowa Insurance Company of Europe SE is a European public limited company headquartered in Luxembourg and active on the German market as an insurance company in the private and commercial customer sector with its headquarters in Ismaning. The company is part of one of the largest insurance groups in the world, MS&AD Group Holdings, Inc., an insurance partner of the Toyota organization and a major shareholder of Box Innovation Group Limited, one of Europe\’s leading telematics providers. As the insurance partner of Toyota, one of the largest automobile manufacturers in the world, we develop and distribute outstanding insurance and financial services products for brands such as Toyota and Lexus, as well as specialized products for our car dealership organization. Together with you, we want to further expand our IT Client Services division and are looking for you as an IT Client Support Specialist with the option of working 40% from home! IT Client Support Specialist (m/w/d) Your tasks Acting as a single point of contact for all user / employee enquiries Recording and processing user requests in the IT ticket system Categorising and prioritising service requests and incidents in the IT ticket system Troubleshooting and resolving user queries on site or remotely Assigning unsolvable tickets to other expert teams in the IT ticket system Creating and scheduling user accounts and access authorisations Maintenance of access authorisations for users in the Active Directory/business applications Creation and scheduling of telephone/fax numbers on the telephone/fax system Creation and maintenance of network drives and group mailboxes for teams/departments Installation of computers with operating system and applications Repair and maintenance of computers and peripheral devices as well as replacement of obsolete computers with ‘fit for purpose’ devices Acceptance and inspection of deliveries and dispatch of hardware to employees Recording hardware changes in the IT asset database Setting up, cabling and dismantling employees\‘ workstations on the premises Technical support in operating the conference system in meeting rooms Documentation of work processes and technical instructions in the IT knowledge base Your profile Successfully completed IT technical training, e.g. IT specialist for system integration, system electronics technician or IT system administrator Professional experience in supporting users at the IT service desk or IT helpdesk Wide-ranging IT knowledge in the areas of hardware, software, operating systems, network, IT security, cloud technologies and client/server environments Experience in service management according to ITIL is desirable Very good knowledge of English and German required, other European languages are an advantage Open-mindedness towards new topics, projects and processes as well as a structured and independent way of working Ability to work under pressure and strong communication skills as well as a service-orientated manner Enjoyment in acquiring new knowledge and sharing it with the team and employees in the form of documentation Some of what we offer Growth is important to us, that’s why we support your personal and professional development A working environment based on trust, encouragement and constructive feedback Collaboration with people from different countries and cultures 32 days annual leave plus 2 days off Flexible working hours (working time recording) and home office policy (approx. 40% possible) Attractive employee conditions for car insurance Exceptional company benefits: Employer subsidy for occupational pension scheme and disability pension, supplementary company health insurance, capital-forming benefits Optional: Job ticket, car parking spaces, monthly travel allowance EGYM Wellpass Allowance for lunch Free coffee, tea, water and weekly fruit delivery Health management and pme family service We are looking forward to receiving to your application documents , your salary expectations as well as your earliest possible start date ! Location: Ismaning Contact Person: Sabrina Rieke Tel.: +49 89 244474-139 Email: bewerbungen@aioinissaydowa.eu