Product Data Analyst

Senior Product Data Analyst

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Are you passionate about data analysis and want to make a real impact on improving our product portfolio? Then join us as a Senior Product Data Analyst! Data is at the heart of everything we do, and we’re looking for a candidate to level up our product development with bold data analysis and game changing insights.

You will be working with a seasoned and highly motivated multi-cultural team of Data Engineers, DataOps, Data Scientists and Data Analysts spread across Europe. You will have the challenge of supporting our business needs in a fast-changing environment and helping AirHelp reach the next level of data maturity.

You will work closely with the Product team on developing relevant data models and generating valuable insights to boost our product portfolio. You will also be in charge of conducting advanced analysis and developing appealing visualizations, dashboards and storytellings for relevant business stakeholders in the area.

What you’ll do:

• Own end-to-end analytical process in the product development cycle, from ideation and opportunity sizing to experimentation and post-launch impact analyses and monitoring.
• Build robust relationships with product managers and development teams, acting as a proactive, strategic link between data, engineering and business.
• Translate product questions and hypotheses into advanced analysis and actionable insights.
• Collaborate in the design and monitoring of experiments in digital products (A/B testing)
• Develop and maintain scalable and self-service visualization tools and storytelling dashboards to monitor relevant.
• Collaborate with data science projects development through exploration analysis, proof of concepts ML models and experimentation.

Ideally you’ll bring with you:

• Proven experience in a product data analyst role working with large datasets.
• Experience in product facing teams.
• Proficiency in SQL.
• Experience with dbt data modeling framework.
• Experience with commercial BI tools (Periscope, Looker, Tableau or others).
• Strong knowledge on website traffic tracking with Google Analytics.
• High attention to detail and ability to effectively manage multiple projects at a time, successfully able to meet deadlines.
• Proactive communication and stakeholder management skills.
• Excellent spoken and written English.

Nice to have:

• Understanding of software development and agile methodologies.
• Ability to work on Google Analytics large data sets in BigQuery.
• Strategic thinking and fundamentals of project management.
• Experience in designing and analyzing experiments in digital products (A/B test, multivariate, etc).

Make a real impact on travel

At AirHelp, you will make a difference working with the world’s largest organization specializing in air passenger rights. We support travelers around the world and help them get the compensation they deserve when their flight doesn’t go according to the plan. We’re a global, diverse team that helps make air travel better for all. In 10 years, we’ve helped 1.5 million people receive the compensation they were entitled to when their flight was delayed, canceled or diverted. We’re really proud of our 102k 5-star Trustpilot ratings.

Perks and benefits:

• Internal training programs and knowledge-sharing events
• Access to mindfulness and wellbeing platform (Mindgram).
• Personalized progression plan
• Language classes
• Lunch subsidy
• Flexible benefits: gym membership, personal education, childcare, public transportation, or leisure travel subsidy
• MacBook Air
• Hybrid workspace (partially remote, partially from one of our offices in Barcelona, Gdańsk or Krakόw)
• Work from anywhere for 2 weeks a year
• Team days
• Events and parties

Next steps:

• Video call with the Recruiter
• Technical video call with Head of Data
• Online meeting with the Data Team representatives
• Video call with a Product Manager

AirHelp is, and always will be, an equal opportunity employer. We are proud of our diversity and are committed to creating an inclusive environment for all.

All of our offices are wheelchair accessible. We welcome applicants who have special needs and are happy to adjust our interview process to accommodate them.

We invite refugees and displaced people to join our team. Please submit your application in English and we look forward to hearing from you.