Internal Technical Support Specialist

Technical support for internal serviceYour tasks:- Processing technical support requests and handling complex problems in the fields of hydraulics, electricity, and heating technology- Assisting service technicians with error and breakdown diagnostics- Managing service orders, including preparing offers and ordering spare parts- Checking special diagrams as well as workload in terms of time and skills for the implementation of potential series defects based on feedback and reports- Assisting with warranty management and processing complex complaints- Maintaining master data in the CRM- Partial assistance in internal service administrationYour profile:- Professional training in the field of building technology, for example as a heating technician, or professional training in the fields of hydraulics, heating, heat pump technologies, and additional commercial training (business school, technical-commercial) appreciated- Professional experience in internal service- Good IT knowledge (MS Office, SAP or Microsoft Dynamics 365 as well as ideally CRM)- French native speaker and good German language skills- Methodical, structured, and analytical way of working- Strong customer orientation- Excellent stress resistance, reliability, team spiritWhy us?- A varied and demanding activity- An exciting, dynamic, and growing environment- Diversity and opportunities to make things happen and participate in the company's development- With us, you are stimulated and encouraged by various continuous training courses- Modern infrastructure and employment conditions- A young, helpful, and well-functioning team - simply ait Schweiz!Take the next stepApply with your documents. Do you have questions? The office manager for French-speaking Switzerland will gladly answer your questions. Applications from recruitment agencies will not be considered. For better readability, we refrain from simultaneously using masculine, feminine, and diverse language forms (m/f/d). All designations of persons apply indiscriminately to everyone, regardless of gender. jid486d956aen jit0833aen jpiy26aen