Service Operations Coordinator (German/French)
A well-established Swiss engineering manufacturer is looking to appoint a Service Operations Coordinator to join its growing after-sales team. This is a key role at the heart of the service operation, ensuring customers, field service technicians and internal departments remain aligned to deliver an exceptional customer experience. The Role
You will be responsible for: Coordinating the day-to-day activities of field service technicians Planning service interventions and managing schedules Handling customer enquiries, quotations, service orders and confirmations Coordinating materials, spare parts and logistics for service activities Acting as the main point of contact between customers, technicians and internal teams Managing service administration from enquiry through to completion using ERP and CRM systems Supporting the continuous improvement of service processes About You
We\'re looking for someone who enjoys bringing structure to a busy service environment and takes pride in delivering outstanding customer service. You are likely to have: Experience in service coordination, customer service, operations support or sales administration Experience within an industrial, manufacturing or technical business Strong organisational skills and the ability to manage multiple priorities Experience using ERP and/or CRM systems A proactive and customer-focused approach Requirements
Fluent German (ideally Swiss-German) Fluent French Experience working in a technical or industrial environment Based within commuting distance of Cressier or willing to relocate What\'s on Offer?
Join a successful and growing Swiss engineering business Varied role with genuine responsibility and ownership Work closely with customers, field service technicians and technical teams Long-term career opportunities within a stable organisation Hybrid working with one day home office per week
#J-18808-Ljbffr
A well-established Swiss engineering manufacturer is looking to appoint a Service Operations Coordinator to join its growing after-sales team. This is a key role at the heart of the service operation, ensuring customers, field service technicians and internal departments remain aligned to deliver an exceptional customer experience. The Role
You will be responsible for: Coordinating the day-to-day activities of field service technicians Planning service interventions and managing schedules Handling customer enquiries, quotations, service orders and confirmations Coordinating materials, spare parts and logistics for service activities Acting as the main point of contact between customers, technicians and internal teams Managing service administration from enquiry through to completion using ERP and CRM systems Supporting the continuous improvement of service processes About You
We\'re looking for someone who enjoys bringing structure to a busy service environment and takes pride in delivering outstanding customer service. You are likely to have: Experience in service coordination, customer service, operations support or sales administration Experience within an industrial, manufacturing or technical business Strong organisational skills and the ability to manage multiple priorities Experience using ERP and/or CRM systems A proactive and customer-focused approach Requirements
Fluent German (ideally Swiss-German) Fluent French Experience working in a technical or industrial environment Based within commuting distance of Cressier or willing to relocate What\'s on Offer?
Join a successful and growing Swiss engineering business Varied role with genuine responsibility and ownership Work closely with customers, field service technicians and technical teams Long-term career opportunities within a stable organisation Hybrid working with one day home office per week
#J-18808-Ljbffr
