IT Support Engineer

pAkkodis, part of the ADECCO Group, is a global leader in engineering and IT services, as well as a key player in the smart industry. Present in 30 countries, our 50,000 experts combine technological expertise with deep industry knowledge to build a more sustainable future, driven by a culture of inclusion and diversity. /ph3Your Mission /h3h3Incident and request management /h3ulliYou will be the first and usually final line of support for 150+ colleagues, running the full ticket lifecycle triage, prioritisation, resolution, and escalation where needed. /liliWe work to fast SLAs: most incidents should be resolved near-instantly, not queued /liliSince our end users predominantly use Linux, we're looking for someone with strong hands‑on Linux desktop support experience who is confident troubleshooting Linux systems on a daily basis, rather than someone whose expertise is primarily Windows-focused. (Ticketing runs on Jira Service Management / ServiceNow) /liliYou will own the full IT side of the employee lifecycle: provisioning and imaging laptops, creating accounts, assigning access for new joiners ; sometimes at one day's notice, with a working setup still expected on day one ; adjusting access as people change roles, and running clean, complete offboarding: access revocation, hardware return, account closure /liliHardware and asset management /liliYou will manage our end-user hardware fleet across its lifecycle: procurement support, stock and inventory, deployment, repairs and replacements, and retirement. /li /ulh3Workplace IT infrastructure and projects /h3ulliWe are expanding our office space, and you will drive the IT side hands‑on: joining office viewings to assess requirements, scoping and estimating network and infrastructure work, and doing the physical work ; cabling, network setup, meeting room AV, workstation builds /liliCross-team collaboration /liliYou will work closely with two very different partners /liliWith our robotics and engineering teams, you'll build an understanding of their Linux-heavy workflows and tooling so that support decisions fit how they actually work /liliYou'll coordinate on shared systems, security policies, and escalations, acting as the local bridge between a fast-moving scale-up and a global IT organisation /li /ulh3Profile /h3ulliSolid experience in end-user IT support in a fast-moving environment (scale-up, or a demanding support function) /liliProven Linux troubleshooting skills are essential. You should be comfortable supporting Linux users and diagnosing everyday operating system, application, and connectivity issues. /liliHands‑on experience with laptop provisioning, imaging, and hardware lifecycle management /liliWorking knowledge of identity and access management for day‑to‑day joiner/mover/leaver tasks - (SSO/IdP TBC) /liliNetworking fundamentals: you can diagnose Wi‑Fi, switching, and connectivity issues and set up office network infrastructure /liliA service mindset with speed: you take pride in resolving things now, not in managing a backlog /liliFluent English; German is a plus /li /ulh3What Defines You /h3ulliYou like variety: a morning of tickets, an afternoon crawling under desks running cables, and an office viewing in between /liliYou stay calm when priorities shift overnight ; because they will /liliYou take full ownership: when something is yours, nobody needs to follow up /li /ulh3This is Probably Not for You If /h3ulliYou prefer a narrow, specialised scope with a stable, predictable queue /liliYou're looking for a remote role this job is physically on‑site in Zürich, and much of the work can only be done in person /li /ul #J-18808-Ljbffr