EPIC Analyst II - Hospital Billing

The Epic HB Analyst is responsible for the implementation, configuration, maintenance, and optimization of the Epic Resolute Hospital Billing application.

Collaborates with revenue cycle leadership, clinical departments, and IT teams to analyze business requirements, design system solutions, troubleshoot issues, and support billing operations.

Ensures system functionality aligns with regulatory requirements, organizational policies, and revenue cycle best practices while providing end‑user support.

Key Responsibilities

• Configure and maintain Epic Resolute Hospital Billing workflows.
• Analyze business processes and recommend system improvements.
• Gather and document business and technical requirements.
• Build, test, validate, and deploy Epic application enhancements.
• Troubleshoot billing, claims, charging, reimbursement, and interface issues.
• Support upgrades, optimizations, and new Epic implementations.
• Collaborate with revenue cycle, finance, HIM, clinical departments, and vendors.
• Perform system testing, including unit, integrated, and regression testing.
• Maintain documentation, build specifications, and change management records.
• Ensure compliance with CMS, HIPAA, payer, and organizational billing requirements.
• Required
• 2+ years of experience supporting hospital billing/patient financial services/revenue cycle operations OR Epic certification in Resolute HB/Resolute PB/Claims/Charging
• Strong understanding of healthcare revenue cycle processes, particularly back‑end workflows like billing and claims processing
• Strong analytical and problem‑solving skills
• Preferred
• 2–5+ years of Epic application analyst experience in Resolute HB with a desire to expand into an Epic Charging certification
• Prior involvement in Epic implementations or optimization projects
• Experience with workflow analysis and system configuration
• Experience with 3rd party system integration in the billing space (Waystar Clearinghouse for claims and remits, Solventum for GPCS, etc)

Skills & Abilities

• Excellent communication and interpersonal skills
• Ability to translate business requirements into technical specifications
• Proficient with MS Office tools
• Strong organizational skills and attention to detail
• Ability to work independently and manage multiple tasks in a dynamic environment

Work Environment

• Remote or on‑site based on organizational needs
• May require off‑hours support during go‑lives, upgrades, or issue resolution

Albany Med Health System is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes.

Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties.

Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose.

Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

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