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- Aufgaben: Manage customer requests and coordinate logistics operations in a dynamic environment.
- Arbeitgeber: Join an international mid-size company based in Morges, known for its supportive culture.
- Mitarbeitervorteile: Enjoy a long temporary assignment with flexible scheduling and opportunities for growth.
- Warum dieser Job: Be part of a team that values customer service and offers a chance to develop your skills.
- Gewünschte Qualifikationen: 2-3 years in customer or logistics support; fluent in English and German or Italian.
- Andere Informationen: Immediate availability is preferred; experience with ERP systems is a plus.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
On behalf of an international mid-size company based in Morges , we are searching for a
Customer Support Coordinator English/ German or English/Italian
Long Temporary Assignment in order to reinforce the Department
Customer Support Coordinator English/German or English/ItalianDESCRIPTION DE LA MISSION
- You are accountable for managing requests from both direct and distributor customers within the EIMEA region
- You coordinate front-line logistics operations ensuring the proper distribution and transporation of service spare parts in the ERP system
- You answer and dispatch calls and e-mails during scheduling shifts (7 am-7pm)
- You create work orders for all incoming requests
- You support the ordering of parts and track them until arrival on site
- You manage day-to-day logistics issues with the service team and carriers
- You transact inventory movements in the ERP system
- You oversee service agreements activities including setup systems, approval follow-up and reporting (KPIs)
- You manage new customers and support GDP user training and activities related to onboarding in systems
PROFIL ATTENDU
- At least 2-3 years\‘ experience in Customer and/or Logistics support role within an international environment
- Fluent in English with very good command of German or Italian (excellent verbal and written communication skills)
- Customer service oriented, can work under pressure and stressful situations
- Good knowledge of and ERP, SAP is an asset
- Flexible for scheduling shifts
- Avalaible immediatly
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Customer Support Coordinator English/German or English/Italian Arbeitgeber: Albedis Lausanne
Kontaktperson:
Albedis Lausanne HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Customer Support Coordinator English/German or English/Italian
✨Tip Number 1
Familiarize yourself with the specific ERP systems mentioned in the job description, such as SAP. Having a solid understanding of these tools will not only boost your confidence during the interview but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Brush up on your customer service skills, especially in high-pressure situations. Think of examples from your past experiences where you successfully managed customer requests or logistics issues, as these will be valuable to discuss during your interview.
✨Tip Number 3
Since the role requires managing requests from both direct and distributor customers, practice your communication skills in both English and German or Italian. Being able to switch between languages smoothly will be a significant advantage.
✨Tip Number 4
Research the company’s operations in the EIMEA region. Understanding their market and logistics challenges can help you tailor your responses in the interview, showing that you are proactive and genuinely interested in the role.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Customer Support Coordinator English/German or English/Italian
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description. Understand the key responsibilities and required skills for the Customer Support Coordinator position, especially the importance of managing logistics and customer requests.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in customer support or logistics roles. Provide specific examples that demonstrate your ability to handle pressure and manage customer inquiries effectively.
Showcase Language Skills: Since fluency in English and either German or Italian is crucial, make sure to highlight your language proficiency clearly. If possible, include examples of how you've used these languages in a professional context.
Tailor Your Application: Customize your cover letter to reflect your understanding of the company's needs and how you can contribute to their customer support team. Mention your familiarity with ERP systems and any relevant software like SAP.
Wie du dich auf ein Vorstellungsgespräch bei Albedis Lausanne vorbereitest
✨Showcase Your Language Skills
Since the role requires fluency in English and either German or Italian, be prepared to demonstrate your language proficiency. Practice common customer support scenarios in both languages to show your comfort level.
✨Highlight Relevant Experience
Discuss your previous roles in customer support or logistics, especially in an international context. Use specific examples to illustrate how you've managed customer requests and logistics operations effectively.
✨Familiarize Yourself with ERP Systems
As the job involves working with ERP systems, it’s beneficial to have a basic understanding of how they function. If you have experience with SAP or similar systems, be sure to mention it during the interview.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you've handled challenging situations in past roles. Employers value candidates who can remain calm under pressure and find effective solutions to logistics issues.
