IT Service Delivery & Vendor Manager (m/f/x)

Info text

At ALDI DX, we develop innovative digital products and services for our employees as well as our customers in 11 ALDI SÜD countries and over 7,300 ALDI SÜD stores worldwide. We drive digital value to offer great quality at the lowest price. Our core values are simplicity, reliability, and responsibility. Our team and performance are central to everything we do at ALDI DX.

Your Job

What This Role Looks Like

1. Ensuring the smooth operation of our “Network & Endpoint Security” service
2. Supervising, managing, and coordinating the external service provider
3. Monitoring service performance to ensure operational and service stability
4. Defining and monitoring service level KPIs to maintain high service quality
5. Identifying improvement opportunities and coordinating measures to optimize SLAs
6. Implementing measures to enhance service quality and stability

Your Profile

What You Bring With You

1. Degree or apprenticeship focused on IT
2. Sound IT knowledge and basic understanding of ITIL
3. Technical knowledge of infrastructure topics
4. Experience working with international external IT service providers
5. Strong analytical and conceptual skills
6. Interest in international collaboration
7. Good communication skills and professional fluency in English

Your Benefits

What you will get in return

1. Partial mobile working within Germany, including hardware budget
2. State-of-the-art technologies
3. Attractive salary, holiday, and Christmas bonuses
4. Future-oriented training and development
5. Modular onboarding and mentorship
6. Corporate health management program

Your Tech Stack

What You Will Work With

1. M365
2. ServiceNow
3. Lean IX
4. And more depending on the role

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