Business Designer Customer Interaction

Business Designer Customer Interaction (m/f/x)

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Mülheim an der Ruhr

Business Designer Customer Interaction (m/f/x)

With more than 7,000 stores in 11 different countries, ALDI SOUTH is one of the world’s largest food retailers. It is our mission to supply our customers with high-quality food at the best possible prices. In doing so, we follow our own unique concept of consistency, simplicity and responsibility. ALDI SOUTH IT ensures that everything runs smoothly, from the IT infrastructure to the software used, at both national and international level. Within the scope of transnational projects, our experts develop IT solutions for worldwide deployment at ALDI SOUTH.

Your Job

What this role looks like.

• Defining, maintaining and optimising the operating model for initiatives and services in a specific product line (e.g. e-commerce, marketing or customer service) in different ALDI countries
• Defining the structures, roles, processes, interfaces, governance and internal KPIs that are required in order to operate and measure the success of our services
• Identifying improvements to existing business processes based on data and stakeholder feedback
• Ensuring close alignment with other ALDI products and business teams
• Supporting the rollout of organisational changes at scale across global and/or national teams
• Maintaining consistency in the design of business operations in support of ALDI’s overall customer experience
• Prototyping/piloting new services to test their commercial and operational viability

Your Profile

What you bring with you.

• Ability to create new service visions, define the impact and improve existing business structures
• Experience in business process mapping
• Expertise in workshop facilitation and excellent presentation skills
• Strong analytical capability and ability to anticipate and define what is needed for a new service to succeed
• Excellent interpersonal skills, including the ability to manage multiple stakeholders and competing priorities
• Ability to manage several projects at once and thrive in a fast-paced environment
• Team player with experience working in agile team environments

Desirable extras.

• Experience working in projects or departments related to digital topics would be advantageous
• Ability to use problem-solving skills as an integral part of driving projects forward (you’ll rely on them daily)
• Willingness to take ownership of tasks and welcome feedback to continually improve results
• Robust communication skills, with the capacity to express ideas effectively and foster collaboration among team members
• Solid grasp of design principles and a keen affinity for technology

Your Benefits

What you will get in return.

• Partial mobile working within Germany, incl. hardware budget
• Intercultural working environment in diverse teams
• Attractive remuneration as well as vacation and Christmas bonus
• Future-oriented training and development
• Modular onboarding and buddy
• Additional satellite offices (e.g. in Düsseldorf)

Your Tech Stack

What you will work with.

• Signavio
• Word, PowerPoint, Excel
• Jira
• Confluence
• Miro

Ready to shape the change?
Apply now in a few moments – without a cover letter!