Customer Interaction

Customer Interaction (m/f/x)

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Mülheim an der Ruhr

Customer Interaction (m/f/x)

With more than 7,000 stores in 11 different countries, ALDI SOUTH is one of the world’s largest food retailers. It is our mission to supply our customers with high-quality food at the best possible prices. In doing so, we follow our own unique concept of consistency, simplicity and responsibility. ALDI SOUTH IT ensures that everything runs smoothly, from the IT infrastructure to the software used, at both national and international level. Within the scope of transnational projects, our experts develop IT solutions for worldwide deployment at ALDI SOUTH.

Your Job

What this role looks like.

• Designing services to deliver exciting new initiatives in support of our global Customer Interaction strategy as well as optimising existing services for a specific product line (e.g. e-commerce, marketing or customer service)
• Designing world-class services that blend digital, physical and human interactions across multiple touch points, smartly bringing together user needs, business goals and technical realities
• Identifying relevant stakeholders and ensuring that requirements are captured, aligned and incorporated into the overall vision of our services, in collaboration with our ALDI countries
• Working with Business and Experience Designers who are responsible for customer experience/ customer journeys, business rules, stage design and branding guidelines
• Prototyping and piloting new services and experiences with customers and business users
• Working with product teams to determine the right solutions for realising the service vision as well as identifying process, equipment and automation requirements
• Providing input to the Business Designers to prepare a full rollout of new services across the globe

Your Profile

What you bring with you.

• Ability to envision the overall service and coordinate with multiple teams to ensure complete delivery of the initiative
• Understanding and knowledge of Service Design concepts and experience working in a Service Design team/role
• Experience working in projects or departments related to digital topics would be advantageous
• Experience developing customer journeys and service blueprints
• Workshop facilitation skills and excellent presentation skills
• Ability to manage several projects at once and thrive in a fast-paced environment
• Proactive, able to work collaboratively and deal with ambiguity
• Team player with experience working in agile team environments

Desirable extras.

• Ability to use problem-solving skills as an integral part of driving projects forward (you’ll rely on them daily)
• Willingness to take ownership of tasks and welcome feedback to continually improve results
• Robust communication skills, with the capacity to express ideas effectively and foster collaboration among team members
• Solid grasp of design principles and a keen affinity for technology

Your Benefits

What you will get in return.

• Partial mobile working within Germany, incl. hardware budget
• Intercultural working environment in diverse teams
• Attractive remuneration as well as vacation and Christmas bonus
• Future-oriented training and development
• Modular onboarding and buddy
• Additional satellite offices (e.g. in Düsseldorf)

Your Tech Stack

What you will work with.

• Miro
• Figma
• Word, PowerPoint, Excel
• Jira
• Confluence

Ready to shape the change?
Apply now in a few moments – without a cover letter!