Senior Customer Success Manager (f/m/d)

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Role Overview

We are seeking an experienced and passionate Senior Customer Success Manager to join our dynamic team. As the Senior Customer Success Manager, you will be a key link between our company and our valued clients in the Automotive and Manufacturing sectors, ensuring their success in deploying Aleph Alpha’s software by maximizing the value they receive from our solutions.

Key Responsibilities

• Build and maintain strong, long-lasting relationships with our clients, becoming a trusted advisor and advocate for their needs.
• Onboard new clients effectively, guiding them through the implementation process and ensuring a smooth transition to our solutions.
• Support customers during the solution deployment and activation process. Be the first contact for our customers regarding their project plans, execution steps, and business value definition.
• Understand clients\‘ business objectives and tailor our solutions to meet their specific needs, providing ongoing guidance and support.
• Proactively drive customer retention by identifying opportunities for clients to optimize and expand their use of our products and services.
• Serve as the primary contact for client inquiries, issues, and escalations, working closely with internal teams to resolve them promptly.
• Develop and deliver regular reports and presentations to clients, showcasing the value and impact of our solutions on their business goals.
• Collaborate with sales and product development teams to relay client feedback and contribute to the enhancement of our AI offerings.

Your Profile

• Bachelor\’s degree in Business Administration, Computer Science, or a related field.
• Proven experience in a customer-facing role, preferably as a Senior Customer Success Manager or similar within the tech industry.
• Experience managing complex customer projects with large high-touch and tech-touch customers.
• Strong understanding of artificial intelligence and data engineering concepts and applications.
• Exceptional communication, interpersonal, and negotiation skills.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Demonstrated success in driving customer success and satisfaction.
• Fluency in English is required; German is beneficial.

What You Can Expect From Us

• Be part of an AI revolution!
• 30 days of paid vacation
• Access to wellness offerings via Wellhub
• Mental health support through nilo.health
• JobRad Bike Lease
• Substantially subsidized pension plan
• Germany-wide transportation ticket subsidy
• Budget for technical equipment
• Regular team events
• Flexible hours and hybrid work
• Virtual Stock Option Plan

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: Technology, Information and Internet

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