OEM & Third-Party Operations Specialist in Köln

About ALLDATA Europe

ALLDATA Europe is a leading provider of OEM repair, maintenance, and diagnostic information for the automotive aftermarket. Our solutions empower workshops, technicians, and automotive professionals with direct access to manufacturer-accurate repair data, helping improve efficiency, vehicle repair quality, and customer satisfaction.

About the Role

As our OEM and third-party partner portfolio continues to grow, we are seeking a highly organized and analytical OEM & Third-Party Operations Specialist to support operational excellence, partner relationship management, contractual compliance, and business growth initiatives.

Position Summary

The OEM & Third-Party Operations Specialist plays a critical role in supporting the day-to-day operations of ALLDATA Europe's expanding OEM and third-party partner ecosystem. The role is responsible for ensuring operational accuracy, compliance, efficiency, and scalability across a variety of partner-related activities.

This position will manage partner administration, invoicing, portal and access management, GDPR-related processes, content support activities, and business reporting. Additionally, the role will support market intelligence initiatives through research and analysis of industry trends, competitive developments, and partnership opportunities. The role holder will be expected to deputise for the Senior Manager, OEM Relations as and when required.

Responsibilities

OEM & Third-Party Partner Operations

• Support the administration and operational management of OEM and third-party partner relationships.
• Maintain accurate partner records, contracts, documentation, and operational data.
• Coordinate partner onboarding, offboarding, and lifecycle management activities.
• Serve as a key operational contact for partner-related requests and inquiries.
• Ensure smooth execution of recurring operational processes and deliverables.
• Process and track partner invoices and related financial documentation.
• Coordinate with internal finance teams and external partners to resolve invoicing issues.
• Support budget tracking, reconciliation, and operational reporting activities.
• Maintain accurate records of financial and contractual obligations.

Portal & System Administration

• Manage partner portals, user access requests, and system administration activities.
• Ensure data accuracy and completeness across operational systems.
• Support troubleshooting and issue resolution related to partner platforms and tools.
• Maintain documentation and process guides for operational systems.

Compliance & GDPR

• Execute GDPR and data privacy-related operational processes.
• Maintain compliance documentation and records.
• Support internal & external audits, and compliance reviews.
• Ensure operational activities align with company policies and regulatory requirements.

Content & First-Line Support

• Provide first-line support for OEM and partner content operations.
• Coordinate content updates, validation, and publication processes.
• Track and resolve content-related operational issues.
• Collaborate with cross-functional teams to ensure timely content delivery.

Market Research & Business Reporting

• Conduct market and competitor research within the automotive OEM, aftermarket, and SaaS sectors.
• Monitor industry trends, market developments, and emerging partnership opportunities.
• Maintain market intelligence databases and reporting resources.
• Analyze operational and business data to identify trends and improvement opportunities.
• Prepare regular reports, dashboards, presentations, and business summaries for management.
• Support strategic discussions by providing relevant market insights and performance metrics.

Process Improvement & Operational Excellence

• Identify opportunities to improve operational efficiency, quality, and scalability.
• Develop and maintain process documentation, playbooks, and standard operating procedures.
• Support business continuity through effective knowledge management and process standardization.
• Contribute to reducing operational bottlenecks and single-point dependencies.

Qualifications

• 2-5 years of experience in operations, partner management, business operations, program administration, or a related field.
• Has a background working in a data led organisation.
• Fluent English language proficiency (written and spoken) is required, with strong verbal and written communication skills and the ability to engage effectively with internal and external stakeholders
• Strong organizational skills and exceptional attention to detail.
• Experience managing multiple priorities in a dynamic business environment.
• Strong analytical and reporting capabilities.
• Proficiency in Microsoft 365 applications, particularly Excel, PowerPoint, Teams, and SharePoint.
• Excellent communication and stakeholder management skills.
• Ability to work independently while collaborating effectively across international teams, to tight deadlines

Required Skills

• Operations, partner management, business operations, program administration, or related field experience (2-5 years).
• Background working in a data led organisation.
• Fluent English language proficiency (written and spoken).
• Strong verbal and written communication skills.
• Strong organizational skills and exceptional attention to detail.
• Experience managing multiple priorities in a dynamic business environment.
• Strong analytical and reporting capabilities.
• Proficiency in Microsoft 365 applications, particularly Excel, PowerPoint, Teams, and SharePoint.
• Excellent communication and stakeholder management skills.
• Ability to work independently while collaborating effectively across international teams, to tight deadlines.

Preferred Skills

• Experience in the automotive industry, particularly within:

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