Collections Manager

Allegion Access Technologies Collections Manager (US Remote)

Qualified candidates must be legally authorized to be employed in the United States.

The company does not intend to provide sponsorship for employment visa status (e. g., H-1B, TN, etc.) for this employment position.

At Allegion, we recognize that great talent and breakthrough ideas can come from anywhere.

That’s why this position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role.

Whether you’re working remotely or collaborating in person, we’re committed to providing the tools, support, and dynamic environment you need to succeed.

At Allegion, your career thrives where innovation meets flexibility, empowering you to achieve your goals while maintaining a healthy work-life balance.

Job Summary

The successful candidate will be responsible for planning, leading, and directing a team of Credit Collectors, managing an accounts receivable portfolio of $25M to $50M Dollars in North America.

A key objective of the role is to drive collection results to achieve business targets.

The portfolio includes a diversified range of customers, several branch locations, and the manager will be expected to ensure that credit controls, appropriate credit policies and procedures are complied with.

The Collections Manager will also work with the Allegion Access Technologies Credit Manager on larger, complex accounts.

An essential element of the role will include building effective customer relationships and an ability to collaborate effectively with business partners to achieve cash flow objectives.

This individual must be able to work in a fast‑paced environment, setting priorities and motivating a diverse collections team.

This candidate must possess excellent verbal and written communication skills, have strong leadership experience, and ability to drive change while creating a positive culture with strong employee engagement.

Individual must have the ability to lead a collection team, to interpret and summarize accounts receivable data, and provide recommendations to management on customer accounts, utilize risk mitigation tools, and achieve Accounts Receivables performance goals.

This position will partner with the Allegion Access Technologies Credit Manager to deliver Accounts Receivable performance, delivers forecasted results, and support/review sales initiatives to facilitate revenue growth.

Partner with branch operations, branch personnel, billing organization, and customer experience to effectively provide excellent customer service and clear directives on Accounts Receivable initiatives.

What You Will Do

• Performance Management
• Manage and motivate a collection team to drive portfolio performance, DSO, % Current, reduction of 60+ day balances, and ability to meet the monthly cash collection forecast
• Drive improved collections results to achieve business AR performance annual plan
• Build solid relationships with both customers, sales, branch operations, and staff
• Ability to design, innovate, challenge processes and act as a change agent within the Americas Credit organization
• Work with Credit Management on larger, challenging accounts
• A sound understanding of domestic/international credit and collection practices
• Excellent communication skills as well as an ability to interact effectively with staff at all levels
• Strong problem‑solving skills and willingness to partner with cross‑function teams such as branch operations, customer experience, billing, and sales
• Ability to negotiate and effectively communicate judgment decisions required
• Account reconciliation and dispute resolution management skills required
• Planning, Reporting and Analysis
• Timely and accurate analysis of Accounts Receivable results and compare/contrast to forecasts/annual operating plan monthly, quarterly, and yearly
• Prepare reporting for month end and effectively analyze, and communicate trends
• Prepare and present necessary countermeasures relative to cash collections, disputes, and unapplied cash/credits
• Monthly communication of Accounts Receivable results to Credit management and staff
• Financial Analysis skills to evaluate customer financial statements used in making account decisions and recommendations
• Knowledge of lien rights, notice of furnishing within the construction industry
• Talent Management
• Mentor, coach, and provide functional leadership to the collection staff
• Drive improvements in collection processes; develop controls, and processes to improve the efficiency and effectiveness of the collection function
• Proven track record in developing an effective collection organization that enables new process development and on‑going support
• Manage and develop staff.

Build bench strength and promote talent across the organization.

Exceptional coaching and mentoring savvy, as well as a high level of passion for and interest in organization talent development and employee engagement

• Implement and share best practices across collection team
• Maintain and approve time records of direct reports
• Compliance
• Maintain a robust and effective internal control environment
• Ensure compliance with the Sarbanes‑Oxley Act related to the Accounts Receivables and its key controls
• Adherence to Allegion Global Credit & Collection Policy
• Ensure proper accounting treatment and management of all accounts receivable related transactions and deductions, including tracking and reconciliation of customer accounts
• Adherence to escheatment policies
• FICAP, GAAP, and SOX compliance and level of authority matrix
• What You Need to Succeed
• Strong leadership, presentation skills, financial analysis, and ability to explain and communicate financial results to Credit Manager in an understandable and actionable format for decision‑making purposes
• Strong data management and business partnership skills a must
• Working knowledge of the construction, distribution, and service industries
• Extensive managerial experience (4‑6 years)
• Proven Track record of leading a collection function with 4‑6 years’ experience
• Ability to effectively collaborate across the organization and positively influence business outcomes

EDUCATION

Bachelor’s degree in Finance, Accounting or related field preferred, but related work experience can substitute for a degree.

• What You’ll Get from Us
• Health, dental and vision insurance coverage, helping you “be safe, be healthy”
• Unlimited Paid Time Off
• A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period
• Health Savings Accounts – Tax‑advantaged savings account used for healthcare expenses
• Flexible Spending Accounts – Tax‑advantaged spending accounts for healthcare and/or dependent daycare expenses
• Disability Insurance – Short‑Term and Long‑Term coverage, paid for by Allegion, provides income replacement for illness or injury
• Life Insurance – Term life coverage with the option to purchase supplemental coverage
• Tuition Reimbursement
• Voluntary Wellness Program – Simply complete wellness activities and earn monetary rewards
• Employee Discounts through Perks at Work
• Community involvement and opportunities to give back so you can “serve others, not yourself”
• Opportunities to leverage your unique strengths through Clifton Strengths assessment & coaching

Compensation

Base Salary Range: $95,000 to $115,000. Actual compensation based on experience and other factors permitted by law.

Bonus Eligible: Yes.

Equal Opportunity Employer

Allegion is an equal opportunity and affirmative action employer.

We are also committed to providing accommodations for persons with disabilities.

If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.

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