Workplace and Facility Manager

Bern Vollzeit Kein Home Office möglich

Job Details / Role Purpose
Medi24 is a dynamic and well-established telemedicine competence center with the status of a Swiss medical practice. Our team of over 250 healthcare professionals — including doctors, nurses, and customer care staff — provides 24/7 care via phone and video, offering quick and reliable medical advice. As part of Allianz Partners, a globally leading provider in the assistance sector, Medi24 offers a modern working environment with meaningful work and attractive conditions. The Reak Estate and Facility Manager ensures smooth day-to-day support for facilities, supplies, and local technical needs. They play a key role in maintaining a welcoming and functional workplace while assisting with basic digital and hardware setup. This position reports directly to the Head of Operations and may include additional administrative or operational tasks based on evolving business needs.

*Key Responsibilities *

Key responsibilities will include, but are not limited to, the following:

Facility & Logistics Management

Act as main contact person for facility providers and building-related coordination
Ensure that all workspaces and common areas remain functional, safe, and welcoming
Manage office supplies and hardware inventory, including procurement, stock monitoring, invoice verification, and payment coordination
Participate in risk assessment and update the evacuation and emergency response plans (BCP) as needed
Plan and conduct evacuation drills and ensure compliance with safety protocols

Technical & User Support

Support employees with minor technical issues and coordinate with Allianz IT for escalated matters
Install and maintain workstations for onsite and remote users
Provide basic support for tools like Microsoft 365 and mobile device setup
Ensure proper hardware setup and assist with access rights management

Documentation & Inventory

Create and maintain clear documentation for recurring tasks and procedures related to the role
Maintain updated records of passwords and system accesses, in line with company policies
Track and update the physical inventory of workplace hardware
Provide general administrative and operational support to the Head of Operations as needed

Key Requirements

Friendly, helpful, and service-oriented personality with a strong sense of responsibility
Hands-on attitude with high level of autonomy and problem-solving mindset
Well-organized and capable of managing multiple logistics and facility-related tasks
General understanding of workplace IT and interest in learning new tools
Ability to create and maintain clear and up-to-date documentation for recurring tasks
Vocational training or initial professional experience in a relevant field (technical, administrative, or facility-related), or proven ability to meet the responsibilities listed above

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