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- Aufgaben: Lead and improve operations at Medi24, focusing on customer care and medical teams.
- Arbeitgeber: Medi24 is a dynamic healthcare provider committed to operational excellence and customer satisfaction.
- Mitarbeitervorteile: Enjoy a high-performance culture, leadership opportunities, and the chance to drive impactful change.
- Warum dieser Job: Join a team that values innovation and excellence while making a difference in healthcare.
- Gewünschte Qualifikationen: 10+ years in health or operations, with 5+ years in leadership; fluency in German and English required.
- Andere Informationen: This role is part of the Executive Board, offering strategic influence and growth opportunities.
Das voraussichtliche Gehalt liegt zwischen 72000 - 108000 € pro Jahr.
The Head of Operations, Medi24, is responsible for planning, directing and improving operational performance. In this role, you will directly lead the Customer Care, Telemedical and Medical teams, ensuring operational excellence and efficiency in meeting budget and customer service targets.Working with the Executive Board and the Regional Head of Operations, you will develop and refine Operations delivery, supporting business change and growth in line with Medi24 strategy.
What you do:
- Develop and refine delivery, vision and strategy, for the end-to-end operations at Medi24 in line with the global Operations strategy
- Strengthen and lead a cohesive management team, ensuring that the Customer Care, Telemedical and Medical departments are run effectively and efficiently
- Review and report on operational performance, ensuring that strategic objectives are well communicated, understood and executed
- Create efficiencies to increase profitability and enhance Medi24 client experience.
- Act on partner and customer data, developing strategies to enhance a strong customer focused culture, liaising with other parts of the business as necessary
- Plan, organize, and manage resources to successfully complete of strategic initiatives.
- Work closely with our workforce management team to optimise staff planning, scheduling and efficiency
- Collaborate with other functions to contribute positively to the overall success of Medi24.
- Contribute to the yearly budget cycle and prudently manage resources within budget
- Partnering with HR, implement effective succession planning, people management, development, recruitment, and retention strategies
- Build and lead a high-performing team of operations professionals and foster a culture of innovation and excellence that improves AES (Allianz Engagement Survey) scores. Be an ambassador for our values while creating a high-performance culture
What you bring:
- Relevant educational background with minimum 10 years’ experience in a health or operations environment.
- Minimum 5 years’ people leadership experience
- Demonstrated success in establishing and driving service excellence.
- Strong leadership and managerial skills, with a hands-on proactive approach
- Ability to manage a large operation and lead it through change
- Demonstrated ability to lead people, get results through others and provide coaching/constructive feedback.
- Fluency in German and English, ideally with French or Italian.
- Ability to think strategically in a 1-3 year time span and proactively drive change.
- Possess a highly competent, entrepreneurial and forward thinking attitude.
- Demonstrated ability to build strong relationships at all levels of the organization.
Reporting Line
The Head of Operations incumbent will be a member of the Executive Board of Medi24. The position reports functionally to the Regional Head of Operations, with dotted line to the CEO of Medi24. The position requires close coordination with the Executive Board and with various entities internally and externally.
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Head of Operations Medi24 Arbeitgeber: Allianz Popular SL.
Kontaktperson:
Allianz Popular SL. HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Head of Operations Medi24
✨Tip Number 1
Familiarize yourself with the specific operational challenges and opportunities within the healthcare sector. Understanding the nuances of health operations will help you demonstrate your expertise during discussions.
✨Tip Number 2
Network with professionals in the healthcare and operations fields. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights into the latest trends and best practices.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams through change. Be ready to share specific examples that highlight your ability to drive service excellence and foster a high-performance culture.
✨Tip Number 4
Research Medi24's current operations and strategic goals. Tailoring your conversation to align with their vision will show your genuine interest in the role and your commitment to contributing to their success.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Head of Operations Medi24
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Head of Operations at Medi24. Understand the key responsibilities and required qualifications, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in operations management, particularly in health or similar environments. Showcase your leadership skills and any successful projects that demonstrate your ability to drive service excellence.
Showcase Strategic Thinking: Demonstrate your strategic thinking abilities in your application. Provide examples of how you've successfully managed change and contributed to long-term operational goals in previous roles.
Tailor Your Application: Customize your cover letter to reflect your understanding of Medi24's values and operational strategy. Mention how your vision aligns with their goals and how you can contribute to enhancing customer experience and operational efficiency.
Wie du dich auf ein Vorstellungsgespräch bei Allianz Popular SL. vorbereitest
✨Showcase Your Leadership Experience
Make sure to highlight your previous leadership roles and how you've successfully managed teams. Discuss specific examples where you drove service excellence and improved operational performance.
✨Demonstrate Strategic Thinking
Prepare to discuss your approach to strategic planning and how you've implemented changes in past roles. Be ready to share your vision for the future of operations at Medi24 and how it aligns with their global strategy.
✨Emphasize Customer Focus
Since the role involves enhancing customer experience, be prepared to talk about how you've used customer data to drive improvements. Share examples of how you've fostered a customer-focused culture in your previous positions.
✨Prepare for Collaboration Questions
Expect questions about how you work with other departments and manage resources effectively. Think of examples where you've collaborated cross-functionally to achieve strategic initiatives and improve overall business success.
