Account Manager (f/m/d) - In 3 Minuten erfolgreich bewerben

As an Account Manager at Alpas you will be the primary driver of value for your accounts: managing relationships, ensuring excellent customer support, and helping customers achieve measurable outcomes that drive retention and growth. TASKS * Own a portfolio of mid-market B2B customers to drive adoption, retention and expansion * Build trusted relationships with key stakeholders (executive sponsors and operational users) * Run scalable onboarding programs that shorten Time-to-Value and accelerate product adoption * Create and execute standardized Success Plans tied to customer goals and measurable KPIs (e.g., adoption, usage, renewal) * Use product and usage data to identify churn risk and upsell/cross-sell opportunities - translate insights into clear, actionable plans * Monitor customer health (usage, engagement, support trends) and proactively mitigate risks * Communicate customer need