AI Product Support Specialist

About Alpine Business Consulting

Alpine Business Consulting is a specialized team dedicated to fixing enterprise performance management and reporting systems that have lost their way.

Often, a company invests in complex planning tools only to find that the implementation cut corners, leaving finance teams to deal with numbers that do not match and month-end closes that take far too long.

We step in to configure these systems properly or build new ones from the start.

Our consultants have spent years working with Oracle EPM, SAP BPC, and modern analytics stacks.

They bring real-world experience to every project rather than using a client engagement as a training ground for junior staff.

We believe in transparency and predictability.

We provide fixed-price quotes wherever possible and prioritize documentation that a client team can actually use.

Our goal is to hand over a system that works reliably and then step back, ensuring the company has the training and configuration guides needed to remain independent.

Whether it is a stalled cloud migration or a dashboard that nobody opens, we focus on providing a single source of truth that finance teams can trust every morning.

The role

We are seeking an AI Product Support Specialist to join our team in a permanent, full-time capacity.

This is an entry-level position designed for someone who is comfortable with technology and wants to understand how AI interacts with enterprise data systems.

In this role, you will be the first point of contact for clients using our integrated AI tools.

The work is fully remote, allowing you to collaborate with our senior consultants from any location while supporting businesses across various industries.

Your primary goal is to ensure that our clients have a smooth experience after we finish a configuration.

You will analyze support tickets, identify why a specific AI output might feel off to a user, and help bridge the gap between complex data and clear answers.

This is not a call-center role: it is a technical support position that requires a careful eye for detail and a commitment to helping users find the truth in their data.

What you will do

• Monitor and respond to support requests from clients using our AI-assisted reporting and performance management tools.
• Investigate data discrepancies to determine if an issue stems from the underlying configuration, the AI model, or the source data.
• Collaborate with senior consultants to resolve complex technical hurdles and ensure clients maintain a single source of truth.
• Maintain and update technical documentation, ensuring that configuration guides are easy for client teams to follow.
• Assist in the handover process by preparing training materials that help clients remain independent.
• Test new AI features and configurations before they are deployed to ensure they meet our standards for clean data and reliability.
• Translate technical issues into plain English for finance teams who may not have a deep background in AI or data science.
• Track recurring issues and suggest improvements to our support workflows to make them more efficient.
• What we need from you
• A high school diploma or equivalent: a degree in business, IT, or a related field is helpful but not required for this entry-level role.
• Basic familiarity with AI concepts or a strong curiosity about how large language models and data tools function in a professional setting.
• Strong writing skills with a focus on creating clear, concise documentation and professional emails.
• Proficiency with spreadsheets like Microsoft Excel or Google Sheets, specifically how to organize and view data sets.
• A logical approach to problem-solving and the ability to work through a technical issue step by step.
• The ability to work independently in a remote setting while managing your own tasks and priorities.
• Comfort with admitting when you do not know an answer and the persistence to research the solution.
• A professional demeanor when speaking with clients: you represent the Alpine brand and our commitment to honest, helpful service.
• How we work

At Alpine Business Consulting, we avoid the fluff often found in the consulting world.

We do not use jargon to hide a lack of progress.

Instead, we focus on real-world experience and outcomes that our clients can measure.

Our team is small, remote, and highly specialized.

This means you will have direct access to senior professionals who can provide mentorship as you begin your career.

We value clean data over clever workarounds and documentation over temporary fixes.

Working here means participating in an environment where your contributions are judged by the quality of the support you provide.

We value people who are direct and who take pride in delivering a system that works exactly as promised.

The position is paid and the pay is competitive for the role and market.

You will have the opportunity to build a career in a specialized niche where your skills in AI and enterprise systems will be highly valued.