IT Administrator - Telephony

ALSO is one of the largest technology providers in Europe. We operate in 30 countries and collaborate with more than 135,000 resellers worldwide. With a revenue of €11.1 billion in 2023 and over 4,000 employees, we offer a powerful ecosystem giving our partners access to hardware, software, and IT services.

Our activities span three business models:

• Supply: a broad portfolio of hardware;
• Solutions: supporting customers with tailored IT solutions and ready house IoT applications;
• Service: focusing on subscription based cloud solutions and platforms for cybersecurity, IoT, virtualization, and AI.

Our mission? To build smart IT solutions that truly make a difference.

Key Responsibilities

• Administer, maintain, and operate enterprise telephony systems, including VoIP and IP telephony platforms.
• Manage and support Microsoft Teams Phone deployments and telephony services.
• Administer and maintain contact center solutions, including Voxtron and Microsoft Teams-based call center environments.
• Operate and support the Clobba reporting and analytics solution.
• Install, configure, and maintain telecommunications infrastructure and end-user devices, including IP phones, softphones, and gateways.
• Manage user accounts, phone numbers, extensions, call routing rules, and dial plans.
• Monitor telephony infrastructure, analyze system performance, and proactively identify issues.
• Diagnose and resolve telephony-related incidents and service disruptions.
• Integrate telephony platforms with existing IT systems and network environments.
• Collaborate with telecommunications carriers, vendors, and external service providers.
• Create and maintain technical documentation, operational procedures, and system configurations.
• Provide 2nd and 3rd level support for telephony and communication services.

Requirements

• Completed vocational training or degree in Information Technology, such as IT Specialist (System Integration), IT Systems Technician, or a comparable qualification.
• Proven experience with Microsoft Teams Telephony, IP telephony, VoIP solutions, and/or Voxtron contact center platforms.
• Experience with Clobba reporting and analytics.
• Hands‑on experience with enterprise telephony systems, preferably Cisco Unified Communications Manager (CUCM).
• Fundamental knowledge of network administration, including LAN, VLANs, firewalls, and routing.
• Experience working with Windows Server environments and Active Directory.
• Strong analytical and problem‑solving skills with a structured and methodical approach to work.
• Excellent communication skills and the ability to work effectively in a team environment.
• Good command of written and spoken English. and German
• Knowledge of monitoring tools

ALSO Values

It is one of our fundamental values to respect human rights and to ensure that they are respected. This includes, in particular, respecting the personal dignity and privacy of each individual. Ethical behaviour is also expected of all our employees in business dealings with our partners. We are committed to fair, unrestricted competition and do not allow our decisions to be influenced by gifts or invitations, let alone financial benefits. Improving the lives of all people through technology - that is ALSO's goal. This also includes protecting our environment and making careful use of the limited resources we have. For further reference, please refer to our Code of Conduct.