head of customer success for sportsbook technology in Mörsdorf, Sankt Julian

Описание: Altenar provides sportsbook technology and managed services to gaming operators internationally, helping them build and grow competitive sportsbook businesses.Задачи:Own customer satisfaction, relationship health, retention, renewals, and account expansionset quarterly and annual objectives and KPIs Build and lead the Customer Success function, defining roles, reporting lines, performance standards, and ownership of strategic relationshipsPartner with Account Management leadership, which retains direct management of AM teams and day-to-day service deliveryCoach Customer Success talent, strengthen commercial and sportsbook product expertise, and build a culture of accountability and proactive customer developmentDefine joint working practices with Account Management: AMs own functional, back-office, and operational customer communicationCustomer Success owns business outcomes, strategic engagement, and growth opportunitiesAgree information-sharing and escalation protocolsEstablish structured methods for evaluating customer requests, business impact, and prioritiesWork with Product, Trading, Technology, and Account Management leaders to balance customer expectations, contractual commitments, delivery capacity, and Altenar’s roadmapBuild strategic relationships with executive, commercial, and product decision-makers using customer segmentation, success plans, stakeholder maps, and regular business reviewsPersonally support strategic accounts, senior relationships, complex negotiations, and material relationship risks while preserving operational ownership within Account ManagementIdentify renewal risks well before contract expiry, demonstrate measurable customer value, and secure longer-term commitmentsNegotiate multi-million-euro agreements, renewals, and expansions, protecting profitability while delivering compelling customer outcomes within agreed approval authorityТребования:At least 8 years of relevant experience in B2B iGamingProven experience leading Customer Success or strategic account development teams and delivering retention and existing-account growthDeep knowledge of sportsbook products, back-office functionality, trading operations, and operator needsStrong commercial track record, including major customer negotiations, renewals, and expansionsAbility to establish KPIs, account governance, and effective cross-functional processes without relying on direct management of Account ManagersExcellent leadership, executive stakeholder management, communication, and negotiation skillsБудет плюсом: Experience in sportsbook technology or managed servicesУсловия:Stable and flexible working environmentCareer growth opportunitiesTraining and professional development eventsHealth insurance for employees and close family membersTeamwork and accountabilitySense of community and defined company cultureInternational work environment and diverse workplaceModern, comfortable office in the centre of St JuliansCorporate parking near the officeGym reimbursement after successfully passing the probationary period #J-18808-Ljbffr