Описание: Altenar provides sportsbook technology and managed services to gaming operators internationally, helping them build and grow competitive sportsbook businesses.
Задачи:
- Own customer satisfaction, relationship health, retention, renewals, and account expansion
- set quarterly and annual objectives and KPIs Build and lead the Customer Success function, defining roles, reporting lines, performance standards, and ownership of strategic relationships
- Partner with Account Management leadership, which retains direct management of AM teams and day-to-day service delivery
- Coach Customer Success talent, strengthen commercial and sportsbook product expertise, and build a culture of accountability and proactive customer development
- Define joint working practices with Account Management: AMs own functional, back-office, and operational customer communication
- Customer Success owns business outcomes, strategic engagement, and growth opportunities
- Agree information-sharing and escalation protocols
- Establish structured methods for evaluating customer requests, business impact, and priorities
- Work with Product, Trading, Technology, and Account Management leaders to balance customer expectations, contractual commitments, delivery capacity, and Altenar’s roadmap
- Build strategic relationships with executive, commercial, and product decision-makers using customer segmentation, success plans, stakeholder maps, and regular business reviews
- Personally support strategic accounts, senior relationships, complex negotiations, and material relationship risks while preserving operational ownership within Account Management
- Identify renewal risks well before contract expiry, demonstrate measurable customer value, and secure longer-term commitments
- Negotiate multi-million-euro agreements, renewals, and expansions, protecting profitability while delivering compelling customer outcomes within agreed approval authority
Требования:
- At least 8 years of relevant experience in B2B iGaming
- Proven experience leading Customer Success or strategic account development teams and delivering retention and existing-account growth
- Deep knowledge of sportsbook products, back-office functionality, trading operations, and operator needs
- Strong commercial track record, including major customer negotiations, renewals, and expansions
- Ability to establish KPIs, account governance, and effective cross-functional processes without relying on direct management of Account Managers
- Excellent leadership, executive stakeholder management, communication, and negotiation skills
- Будет плюсом: Experience in sportsbook technology or managed services
Условия:
- Stable and flexible working environment
- Career growth opportunities
- Training and professional development events
- Health insurance for employees and close family members
- Teamwork and accountability
- Sense of community and defined company culture
- International work environment and diverse workplace
- Modern, comfortable office in the centre of St Julians
- Corporate parking near the office
- Gym reimbursement after successfully passing the probationary period
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