[DACH MAG] Automation Tech Support

Vollständige Stellenbeschreibung

Your Role

In the role of Automation Tech Support, you play a crucial part in providing 1st-level support for our Fulfillment Systems (WMS, WCS, etc.) at our Barleben near Magdeburg production site. As a valued member of a dynamic implementation team for warehouse software, you collaborate across functions with stakeholders to ensure smooth operational processes in the warehouse.

This role is available for a 24-month contract (extension possible)

Your Responsibilities

• You deliver live support for our WCS (Warehouse Control System) & WMS (Warehouse Management System).
• You conduct regular tests and ensure a seamless rollout.
• You set up dashboards to support system analysis and monitoring.
• You identify and resolve technical issues in the mentioned systems promptly.
• You continuously assess software systems and implement enhancements through extensions.
• You collaborate on solutions for critical issues with suppliers and internal development teams.
• You craft work instructions, standard operating procedures, and training materials for WMS and WCS, ensuring comprehensive reporting.

Your Profile

• You bring a minimum of 2 years of experience in WCS/WMS-controlled production environments.
• You hold a successfully completed university degree, preferably in Computer Science, Business Informatics, or Engineering, or possess equivalent professional experience.
• You offer live support for our WCS (Warehouse Control System) & WMS (Warehouse Management System).
• You communicate fluently in English and preferably in German.
• You have solid SQL knowledge, a data-oriented mindset, and proficiency in creating analyses & reports.
• You implement/manage strategic WMS/WCS-related changes.
• You learn quickly and find solutions for every problem.
• You are numbers-oriented and possess a strong analytical understanding.
• You are open to working in shifts, including weekends and holidays, with the associated compensation.

What we offer you

• Modern and comfortable working space with great co-workers in Barleben
• Discount for HelloFresh boxes
• Development possibilities along with internal trainings and a yearly Learning & Development budget
• Extensive Onboarding
• Social events including team events
• Discounted fitness offers with our Urban Sports Club and John Reed partners, as well as yoga classes
• Well-being initiatives in cooperation with Headspace and Spill
• Monthly transportation budget via NAVIT

Are you up for a new challenge?

Apply now with your complete application documents, also without a photo and without stating specific personal characteristics such as nationality or gender if you choose to do so. German or English language certificates and documents regarding residence and work permits are welcome.

We look forward to hearing from you!

#JD1002

HelloFresh is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at:

Europe: EUaccommodations@hellofresh.com.
APAC: APACaccommodations@hellofresh.com
United States: USCandidateAccommodations@hellofresh.com
Canada: CAaccommodations@hellofresh.com
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