IT Business Process Engineer (AMOS)

ph3IT Business Process Engineer (AMOS) /h3 pAs an IT Business Process Engineer at AMAC Aerospace Switzerland AG, you drive internal AMOS integration projects that aim to extend the usage of AMOS throughout the company and to streamline any business related processes. Additionally, you deliver technical support for the ERP system AMOS and related satellite technologies to business users throughout the AMAC group of companies (mainly AMAC Switzerland, AMAC Turkey and JCB Aero) according to the needs of the business. You are able to understand the business processes of the MRO industry and help to interpret received input from end users or to address other issues as necessary. You are part of the IT Business Processes team inside the AMAC IT department and ensure that the existing software architecture works well and efficiently. When you receive issues via phone, e-mail or other apps, you register them into the IT Service Management Tool and either solve them independently or escalate them accordingly. /p pbPosition and Responsibilities /b /p ul liAdministrate and configure the AMOS ERP system incl. satellite devices / solutions for daily operation /li liIdentify and communicate / coordinate potential process adjustments /li liSpecify user requirements and lead / assist in AMOS related integration projects /li liProvide trainings and required documentation for AMOS related processes /li liPerform full support for AMOS for AMAC Switzerland (CH), Turkey (TR) and JCB Aero (JCB) /li liAnalyze incidents, diagnose and find their root causes, then either solve them or escalate them to the relevant people (e.g. Software Engineers / System Engineers) /li liMaintain project tasks, support cases and changes in the AMAC IT Service Management Tool /li liSupport end users from the business for AMOS tasks /li liEnsure end users follow the local working standards (with trainings, processes, guidance and concepts) /li liPerform daily checks on the AMOS client /li liMaintain AMOS basic data information /li liConfigure hardware settings in AMOS (for label printers, scanners, badge readers etc.) /li /ul pbRequired Skills and Qualifications /b /p ul liFluent in English (required), French and/or German (beneficial) /li li3+ years experience as AMOS Administrator or key user /li liProfound knowledge in Part 145 MRO processes – experience in Part 21G / Part 21J is a plus /li liIndependent and inquiring attitude with the ability to work in a team /li liProactive and innovative personality /li liStrong organization communication skills /li liGood knowledge of MS office applications /li liExperience in user trainings documentations /li liSQL / ETL / Business Intelligence skills as a plus /li /ul pbWhat we offer you (among other things) /b /p ul liWorking in an owner-managed, young and dynamic company with hands-on mentality /li liMultifaceted, challenging and responsible position within an exclusive environment /li liAttractive employment conditions and social benefits like 5 weeks of holidays (6 weeks as of 50 years) /li liFree on-site English lessons and individual further training and development opportunities /li liSubsidized meals in our canteen, as well as parking spaces (or free shuttle bus transports) and other employee discounts (Fleets, Bars Restaurants etc.) /li liCorporate events like our famous annual Christmas Party and the summer BBQ /li /ul pbAdditional information /b /p ul liGeneral working place: Hangar facilities at EuroAirport Basel-Mulhouse-Freiburg /li /ul h3Apply /h3 pDoes your profile match our requirements? If so, we look forward to receiving your online application. Please note that we can only consider applications submitted in English. /p /p #J-18808-Ljbffr