Overview In this role you drive customer segmentation, lead generation, and data-driven decisions to boost acquisition and retention for Aman Group. You will partner with Commercial, Marketing, and Sales to apply predictive insights, enrich CRM data, and optimize the customer journey across global markets. You’ll shape data models and dashboards that guide campaigns and strategy in a luxury, growth-oriented environment. This is an impact role that combines analytics with mentorship to elevate our lead quality and conversion performance. Leistungen / Benefits competitive benefits global career opportunities rapidly expanding company values-driven culture inclusion and belonging professional journey support Verantwortungsbereiche Design and implement customer segmentation, profiling, and journey mapping with cross-functional teams Analyze guest journeys and engagement to identify loyalty and personalization opportunities Develop value, retention, churn, and clustering models; inform downstream tagging and personalization Lead data-driven lead generation and scoring strategy; identify prospect segments via modeling Create KPIs and dashboards for lead quality, pipeline, and conversion performance Oversee enrichment of CRM data with external sources to support brand mission Collaborate with Marketing to align campaigns with goals; standardize lead generation reporting Mentor analysts to ensure accuracy, storytelling quality, and standards Promote analytics-driven decision-making across Sales and related functions Stay updated on best practices in lead analytics, CRM optimization, and real estate data intelligence Zentrale Anforderungen Bachelor’s degree in Data Analytics, Economics, or Business; Master’s preferred 8-10 years in lead generation analytics, CRM performance, or customer analytics (luxury real estate, hospitality, or private client sectors preferred) Expertise in CRM systems (Salesforce, HubSpot) and lead scoring models Strong skills in customer segmentation, retention analysis, and LTV modeling Experience integrating internal datasets with external data sources (e.g., Knight Frank, Wealth-X, Savills) Proficiency in SQL and BI tools (Power BI, Tableau); Python or R a plus Proven pipeline, funnel, and sales performance analysis; strong stakeholder management Excellent collaboration across Sales and Marketing collaboration stakeholder management mentorship SQL Power BI Tableau
Customer Analytics & Lead Manager in Zug Arbeitgeber: Aman
Amanoi ist ein herausragender Arbeitgeber, der seinen Mitarbeitern inmitten der atemberaubenden Natur Vietnams eine einzigartige Arbeitsumgebung bietet. Mit einem starken Fokus auf persönliche und berufliche Entwicklung, attraktiven Vergünstigungen wie einem Gesundheitsversorgungspaket und einem unterstützenden Teamgeist, fördert Amanoi eine Kultur, in der jeder Mitarbeiter geschätzt wird und die Möglichkeit hat, in einem luxuriösen Umfeld zu wachsen. Hier haben Sie die Chance, unvergessliche Gästeerlebnisse zu schaffen und Teil eines engagierten Teams zu sein, das Exzellenz in der Gastfreundschaft lebt.
