Director of Operations, Basel

ppIf you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. /p h3Director of Operations, Basel /h3 pFull Time Basel, Basel-Stadt (de), CH /p p2 days ago Requisition ID: 1106 /p h3COMPANY SUMMARY /h3 pAt AmaWaterways, we believe meaningful careers begin with purpose, passion and a shared commitment to delivering unforgettable experiences. For those who value curiosity, connection and personal enrichment, AmaWaterways offers the opportunity to help craft meaningful river journeys that invite travelers to follow their own current. Built on a foundation of heartfelt hospitality, we treat our guests and each other with genuine care, warmth and respect. AmaWaterways fosters a collaborative environment both onboard our ships and across our global network of offices, where team members grow together, support one another and take pride in upholding the high standards and thoughtful service our company is known for. /p pWe invite talented, motivated professionals to explore our career opportunities and begin their journey with AmaWaterways today. /p h3SUMMARY: /h3 pThe Director of Operations leads the Basel Operations team and is accountable for the real-time execution, consistency and continuous improvement of AmaWaterways’ Basel cruise operations. Reporting to the Chief Operating Officer, this role provides visible and decisive local leadership, strengthens coordination among shoreside and shipboard partners, and ensures operational issues are resolved quickly and as close to the operation as possible. The Director establishes clear standards, decision rights and accountability across a complex, fast-moving environment while protecting the guest experience, brand standards and business continuity. /p h3ESSENTIAL DUTIES AND RESPONSIBILITIES: /h3 h3Basel Operations /h3 ul liLead the day-to-day work, priorities, performance and development of the Basel Operations team, including ship coordinators and other Basel-based Operations team Members. /li liProvide operational direction to independent-contractor Cruise Managers while they are on assignment, including scheduling, deployment, assignment readiness, real-time decisions, performance, conduct, assignment-related pay and expenses; ensure they receive the information, tools and support required to deliver each assignment successfully. /li liDirect Basel cruise operations in real time and coordinate operational decisions and responses across the Basel and Los Angeles Operations teams, River Tech, Sea Chefs and the broader extended Operations team. Make timely local decisions within established decision rights, ensure Cruise Managers are promptly informed of relevant operational decisions and responses, and ensure prolonged or fleet-wide disruptions, major mechanical issues and matters with significant guest, operational or financial impact are managed collaboratively with the appropriate operational partners and stakeholders. /li liEstablish clear decision rights, escalation protocols and operating rhythms that enable teams to act with confidence and resolve issues efficiently. /li liEnsure accurate, timely communication among shoreside teams, Cruise Managers, onboard teams, operating partners and other guest-facing teams before and throughout each cruise. /li liLead crisis-management planning and operational response in partnership with Nautical, Hotel Operations, Product, Guest Relations, Reservations and other relevant functions. /li liProvide timely, documented post-assignment feedback and readiness assessments to the Global Director, Learning Development so coaching, development and succession planning reflect demonstrated operational performance. /li /ul h3Service Delivery Partner Management /h3 ul liOversee the quality and reliability of shoreside services, including DMCs, excursions, transfers, accommodations and pre- and post-cruise programs, in partnership with Product, incorporating Cruise Manager feedback and insights as a key frontline perspective on the guest experience and quality of DMC services. /li liMonitor shipboard service delivery in close partnership with Sea Chefs, River Tech and other operating partners, and collaborate closely with Marketing to ensure consistent application of AmaWaterways’ brand standards. /li liBuild strong working relationships across Operations, Nautical, Hotel Operations, Product, Reservations, Guest Relations, Sales, Finance, and other key functions. /li liEstablish clear service standards and performance measures and use guest feedback, operational data and incident trends to improve execution. /li /ul h3Operational Excellence Financial Management /h3 ul liIdentify recurring operational challenges and lead practical improvements to processes, tools, communication, and ways of working. /li liDevelop and manage the Basel Operations budget, including disciplined oversight of operating costs, Cruise Manager expenses and supplier commitments. /li liMaintain reporting that provides visibility into guest satisfaction, operational execution, service performance, risk and improvement priorities. /li liProvide regular updates and recommendations to the Chief Operating Officer on performance, emerging risks, and opportunities to strengthen the operation. /li /ul h3SUPERVISORY RESPONSIBILITIES: /h3 pThis role directly manages the Basel Operations team and is responsible for organizational design, workforce planning, performance management, coaching, talent development, and succession planning within the function. The role provides operational direction and assignment oversight to independent-contractor Cruise Managers but does not directly employ or supervise them as employees. /p h3COMPETENCIES: /h3 ul liStrategic Thinking – Anticipates operational needs and opportunities; balances real-time execution with long-term improvement. /li liLeadership Influence – Provides clear direction, builds trust and leads with confidence, empathy and accountability. /li liJudgment Problem Solving – Makes timely, well-reasoned decisions and engages the right stakeholders to resolve complex issues. /li liBusiness Acumen – Considers guest, financial, operational and brand implications when making decisions. /li liQuality Accountability – Maintains high standards, follows through on commitments and uses feedback and data to improve outcomes. /li liCollaboration Partnership – Builds strong, trusted relationships across teams and with operating partners, brings the right stakeholders together and works collaboratively to achieve shared outcomes. /li /ul /p #J-18808-Ljbffr