Amazon Connect is one of the fastest growing services in the history of AWS, and the leader in Contact Center as a Service (CCaaS) solutions. This AI‑powered cloud contact center delivers a rapid pace of innovation that enables companies to unlock bar‑raising experiences for customers and agents at lower cost.
The Connect Sales Specialist must be a seasoned Enterprise Salesperson equipped to position Amazon Connect impact drivers to business and technical stakeholders. This offering was built in direct response to customer feedback and seeks to address daily pain points and deliver exceptional customer service. Amazon Connect offers a compelling alternative for our customers when faced with multiple components, channels and vendors, managing long‑term commitments and very complex pricing models, and scaling based upon the specific needs of their businesses. The ideal candidate has enterprise sales experience in related areas (i.e. customer experience management, contact centre), is a self‑starter, and is willing to operate both tactically and strategically.
Key Responsibilities
Develop and execute a business growth strategy for Amazon Connect AppliedAI solutions across Germany, Switzerland, and Austria.
Build deep relationships with customers to fully understand their business and technology needs.
Create & articulate compelling value propositions that address specific customer needs.
Build, manage, and close a pipeline of Amazon Connect revenue in your territory.
Drive business development initiatives in partnership with GTM, BizDev, and Partner Development resources.
Achieve revenue growth in the assigned business territory (DACH) in collaboration with account teams and partners.
Meet or exceed revenue targets by helping AWS sellers navigate sales cycles and accelerate implementations by working with cross‑functional team to originate and close opportunities that drive Amazon Connect revenue.
Prepare and communicate business reviews to AWS senior management.
Basic Qualifications
Several years experience in enterprise technology sales or business development roles within the Customer Experience, Customer Services, and/or Contact Centre domain.
Fluent Written and Spoken German (C1 minimum).
Fluent Written and Spoken English (C1 minimum).
Demonstrable experience engaging and influencing line of business decision makers.
Experience navigating enterprise technology procurement processes.
Preferred Qualifications
CCaaS, or Conversational AI domain knowledge.
Experience with Amazon Connect and/or adjacent services.
Experience working in a large and matrix organization requiring cross‑team collaboration across multiple virtual teams.
French, Italian, or Spanish written and/or spoken at business level (B1/B2).
Experience executing Business Value Selling methodology or other similar methodologies (e.g. MEDDPICC).
Experience with AppliedAI / Agentic Application solution sales.
Amazon is an equal opportunities employer.
We believe passionately that employing a diverse workforce is central to our success. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
Company: AWS EMEA SARL (Switzerland Branch)
Job ID: A10461271
#J-18808-Ljbffr
The Connect Sales Specialist must be a seasoned Enterprise Salesperson equipped to position Amazon Connect impact drivers to business and technical stakeholders. This offering was built in direct response to customer feedback and seeks to address daily pain points and deliver exceptional customer service. Amazon Connect offers a compelling alternative for our customers when faced with multiple components, channels and vendors, managing long‑term commitments and very complex pricing models, and scaling based upon the specific needs of their businesses. The ideal candidate has enterprise sales experience in related areas (i.e. customer experience management, contact centre), is a self‑starter, and is willing to operate both tactically and strategically.
Key Responsibilities
Develop and execute a business growth strategy for Amazon Connect AppliedAI solutions across Germany, Switzerland, and Austria.
Build deep relationships with customers to fully understand their business and technology needs.
Create & articulate compelling value propositions that address specific customer needs.
Build, manage, and close a pipeline of Amazon Connect revenue in your territory.
Drive business development initiatives in partnership with GTM, BizDev, and Partner Development resources.
Achieve revenue growth in the assigned business territory (DACH) in collaboration with account teams and partners.
Meet or exceed revenue targets by helping AWS sellers navigate sales cycles and accelerate implementations by working with cross‑functional team to originate and close opportunities that drive Amazon Connect revenue.
Prepare and communicate business reviews to AWS senior management.
Basic Qualifications
Several years experience in enterprise technology sales or business development roles within the Customer Experience, Customer Services, and/or Contact Centre domain.
Fluent Written and Spoken German (C1 minimum).
Fluent Written and Spoken English (C1 minimum).
Demonstrable experience engaging and influencing line of business decision makers.
Experience navigating enterprise technology procurement processes.
Preferred Qualifications
CCaaS, or Conversational AI domain knowledge.
Experience with Amazon Connect and/or adjacent services.
Experience working in a large and matrix organization requiring cross‑team collaboration across multiple virtual teams.
French, Italian, or Spanish written and/or spoken at business level (B1/B2).
Experience executing Business Value Selling methodology or other similar methodologies (e.g. MEDDPICC).
Experience with AppliedAI / Agentic Application solution sales.
Amazon is an equal opportunities employer.
We believe passionately that employing a diverse workforce is central to our success. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
Company: AWS EMEA SARL (Switzerland Branch)
Job ID: A10461271
#J-18808-Ljbffr
Sr. Sales Specialist DACH, Amazon Connect Arbeitgeber: Amazon Web Services (AWS)
AWS ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern die Möglichkeit bietet, in einem dynamischen und internationalen Umfeld zu arbeiten. Mit einem starken Fokus auf Teamarbeit und Wissensaustausch fördert das Unternehmen eine Kultur der kontinuierlichen Weiterbildung und persönlichen Entwicklung. Die Mitarbeiter profitieren von flexiblen Arbeitsbedingungen, einer Vielzahl von Wachstumschancen und der Möglichkeit, bedeutende Beiträge zur Unterstützung der Kunden in Deutschland zu leisten.
Kontaktdaten:
Amazon Web Services (AWS) Recruiting-Team
