Technical Account Manager

Description
At AWS Enterprise Support we\’re looking for a Technical Account Manager (TAM) to support our customers\‘ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data / Analytics, Application-level services, Networking, serverless and more. The TAM works with customers as a trusted advisor and has a direct impact in how they gain the most value from AWS services and the cloud technology that supports their business goals.

As we continue to rapidly expand AWS\’s Enterprise Support organization by averaging 30% – 40% revenue growth/ year, you\’ll have plenty of opportunities to develop your technical, consulting, operational and leadership skills. You\’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You\’ll also have the chance to receive mentor-ship and gain AWS certifications for global & regional impact.

The TAM is the centerpiece of value to our Enterprise Support customers, working alongside the broader dedicated account team. If you wish to be at the forefront of customer strategies and innovation, come join us

AWS Global Services

AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You\’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

Key job responsibilities

• Develop trusting relationship with customers, understand their business needs / drivers, review service disruptions, provide monthly / quarterly metrics and assist with pre-launch planning
• Utilize technical skills to investigate difficult support cases and technical challenges
• Understand operational parameters and troubleshooting process for customer issues and escalations
• Advocate for customer needs to overcome adoption blockers and drive new feature development
• Improve customer capabilities by running workshops, operations and architecture reviews
• Ensure AWS environments remain operationally healthy whilst reducing costs and recommending efficiencies to mitigate risks in customer operations plans and product adoption
• Work with customers across all levels from developers through to C-Suite executives
• Collaborate across multiple functions within AWS, such as: Solutions Architects, Business Developers, Professional Services Consultants and Sales Account Managers

A day in the life

See What The Team Say About Their Roles

Additional resources:

About The Team
Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn\’t followed a traditional path, or includes alternative experiences, don\’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world\’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that\’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We\’re continuously raising our performance bar as we strive to become Earth\’s Best Employer. That\’s why you\’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there\’s nothing we can\’t achieve.

Basic Qualifications

• Experience with operational parameters and troubleshooting for two of the following technical domains: Compute/ Storage/ Networking/ CDN/ Databases/ DevOps/ Big Data and Analytics/ Security/ Applications Development in a distributed systems environment
• Working with engineering/ technology teams for large customers or a major segment of a large entity in the Public Sector, Enterprise or Start-up industry
• Fluency in both written and spoken German

Preferred Qualifications

• Internal enterprise or external customer-facing experience as technical lead
• Professional oral and written communication skills, presenting to an audience containing one or more decision maker(s)
• Experience in operational services or support environment (Note: this is not a 24×7 on call operations role)
• Experience engaging management stakeholders on technical, operational or business strategic decisions
• Experience with AWS services and/ or other cloud offerings Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you\’re applying in isn\’t listed, please contact your Recruiting Partner.

Company
– AWS EMEA (Austria)

Job ID: A