Customer Support Manager

Full Time Mid Level Customer Support & Success

Sustainability that means business

Who we are:

Sustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, the USA, and Australasia. With over 1,300 highly-skilled employees across 22 countries, we specialize in delivering technology solutions to facilitate a carbon neutral future.

What we do:

Our innovative SaaS solutions increase efficiency and boost sustainability in resource-intensive industries. Over 5,000 customers across 23 countries already benefit from our Performance Sustainability software, ensuring we deliver practical solutions for improved profitability and environmental resilience across the globe.

Our people

AMCS offers team members more than just a job, but an opportunity to map out a career with a company that is growing, evolving and setting out new ways of working that are having a positive impact on the world around us. AMCS was established in Ireland and holds onto those local roots and ‘start-up’ mentality with a culture of connection. Connection to our work, our customers, our colleagues and our community creates a working environment that fosters openness, collaboration and creativity.

About the Role:

Why join AMCS as a Customer Support Manager

• Superior SaaS technology with focus on Quentic Software product.
• Become part of our amazing cross-departmental regional team.
• Excellent opportunities to grow your career.
• Job type: Hybrid

Responsibilities:

• Independently communicate with customers of the Quentic Software.
• Record, analyze, discuss, and develop solutions to specific customer questions or requirements.
• Document and follow up as needed, recording error messages and customer requests via email and telephone.
• Classify and analyze customer suggestions.
• Write support tickets and communicate with internal stakeholders to resolve customer issues.

Required Qualifications:

• Vocational training or studies with technical specialization and/or HSE orientation.
• Professional experience in software support is essential.
• IT affinity, service mentality, strong communication and problem-solving skills.
• Proficiency in English and German; knowledge of additional languages is a plus.
• Excellent verbal and written communication skills.

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