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- Aufgaben: Manage client accounts and develop relationships while optimizing travel programs.
- Arbeitgeber: Join Amex GBT, where travel inspires positive change and collaboration thrives.
- Mitarbeitervorteile: Enjoy flexible benefits, travel perks, and global tuition assistance for your growth.
- Warum dieser Job: Make an impact in the travel industry while working in an inclusive and supportive culture.
- GewĂĽnschte Qualifikationen: Fluent in German and English with sales experience; travel industry background is a plus.
- Andere Informationen: Open to applicants who are passionate, even if they don't meet every requirement.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Ready to explore a career path? Start your journey.
What You’ll Do
- Strategic support and development of the assigned SME customer portfolio
- Active customer relationship management, both domestic and multinational as well as continuous exchange
- Needs assessment and avoidance of RfPs at headquarter level or at the local level based on the portfolio
- Preparation of offers and contract negotiations
- Advising and supporting customers in the management and implementation of their T&E programs including online business
- Consulting and distribution of solutions and additional services (i.e. M&E, consulting services etc.)
- Customer analysis and increase of profitability as well as responsibility for billing
- Regular customer reviews and derivations of recommendations for the optimization of the T&E program
- Implementation and achievement of quantitative and qualitative goals
- Continuous collaboration and coordination with the Traveler Care team and other departments like finance, M&E, Marketing, Human Resources, Implementation, etc.
- Deepening and ensuring the customer relationship across different hierarchical levels and departments. Targeted and proactive support of these levels
- Support with regular surveys as well as Net Promoter Score
- Implementation and delivery of international or local project work
- Collection, maintenance and updating of customer data in the CMS (Customer Management System)
What We’re Looking For
- Apprenticeship in the commercial/business administration area
- Fluent in spoken and written German and English
- Sales experience is essential. International experience is an advantage
- Travel Industry background
- Openness and willingness to learn towards the company and the customer
- Strong conflict and communication skills and high social competence
- Independent, goal-and team-oriented thinking as well as good analytical and conceptual skills
- High willingness to deal with numbers and their interpretation
- Very good knowledge of modern means of communication (i.e. videoconferencing incl. presentation)
- Very binding and reliable manner in spoken and written form
- Processoriented thinking and acting considering the relevant internal coherences
- Resilience and flexibility in changing and new situations
- Willingness to travel
- Communicative, convincing personality, sovereign attitude and binding nature
Location
Frankfurt, Germany
The #TeamGBT Experience
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Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
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Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
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Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
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We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
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Wellbeing resources to support mental and emotional health for you and your immediate family.
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And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement .
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;” please apply anyway. You may be exactly the person we’re looking for!
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Client Account Manager Arbeitgeber: American Express Global Business Travel
Kontaktperson:
American Express Global Business Travel HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Client Account Manager
✨Tip Number 1
Fokussiere dich auf deine Kommunikationsfähigkeiten. Da die Rolle des Client Account Managers stark auf Kundenbeziehungen basiert, ist es wichtig, dass du deine Fähigkeit zur effektiven Kommunikation und Konfliktlösung unter Beweis stellst. Überlege dir Beispiele aus deiner bisherigen Erfahrung, die deine sozialen Kompetenzen zeigen.
✨Tip Number 2
Nutze dein Netzwerk in der Reisebranche. Wenn du bereits Kontakte in der Branche hast, sprich mit ihnen über ihre Erfahrungen bei Amex GBT oder ähnlichen Unternehmen. Diese Einblicke können dir helfen, dich besser auf das Vorstellungsgespräch vorzubereiten und zu zeigen, dass du gut vernetzt bist.
✨Tip Number 3
Bereite dich auf Fragen zur Analyse von Kundendaten vor. Da die Rolle auch die Verantwortung für die Profitabilität und Kundenanalysen umfasst, solltest du dich mit den gängigen Methoden zur Datenanalyse vertraut machen. Zeige, dass du in der Lage bist, datenbasierte Entscheidungen zu treffen.
✨Tip Number 4
Sei bereit, ĂĽber deine Reisebereitschaft zu sprechen. Da die Position eine hohe Reisebereitschaft erfordert, solltest du klar kommunizieren, dass du flexibel und bereit bist, zu reisen. Dies zeigt dein Engagement fĂĽr die Rolle und deine Bereitschaft, die BedĂĽrfnisse der Kunden zu erfĂĽllen.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Client Account Manager
Tipps für deine Bewerbung 🫡
Understand the Role: Take the time to thoroughly read the job description for the Client Account Manager position at Amex GBT. Understand the key responsibilities and required skills, especially focusing on customer relationship management and sales experience.
Tailor Your CV: Customize your CV to highlight relevant experience in sales and customer management. Emphasize any international experience and your ability to work with diverse teams, as well as your proficiency in both German and English.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the travel industry and your alignment with Amex GBT's values. Mention specific examples of how you've successfully managed client relationships and contributed to profitability in previous roles.
Showcase Your Skills: In your application, make sure to showcase your strong communication skills, analytical abilities, and your willingness to learn. Provide examples of how you've handled conflicts or challenges in past positions, demonstrating your resilience and flexibility.
Wie du dich auf ein Vorstellungsgespräch bei American Express Global Business Travel vorbereitest
✨Show Your Passion for Travel
Since Amex GBT values travel as a force for good, express your enthusiasm for the travel industry. Share personal experiences or insights that highlight your passion and how it aligns with the company's mission.
✨Demonstrate Relationship Management Skills
Prepare examples of how you've successfully managed customer relationships in the past. Highlight your ability to communicate effectively and resolve conflicts, as these skills are crucial for a Client Account Manager.
✨Be Ready to Discuss Analytical Skills
Given the emphasis on customer analysis and profitability, be prepared to discuss your experience with data interpretation. Bring examples of how you've used analytics to drive decisions or improve customer outcomes.
✨Emphasize Flexibility and Resilience
The role requires adaptability in changing situations. Share instances where you've successfully navigated challenges or changes in your work environment, showcasing your resilience and problem-solving abilities.
