Operations Manager (m/f/d)

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?For our location in Zurich, we are looking for an Operations Manager to start as soon as possible.OverviewRole: Operations Manager — Zurich, Switzerland. Location: Zurich. Start date: as soon as possible.Key Responsibilities1. Operational Oversight & troubleshootingBuild and maintain strong partnerships with Swiss and international logistics providers (airport handling companies, ground carriers, airlines and shipping lines).Increase proactiveness in freight executions with the different operations in accordance with the Branch Manager strategy and new business implementation.Act as the go-to escalation contact for the 3 operations managers based in Zurich and suppliers when implementation or operational challenges arise.2. Performance Monitoring & Service QualityBuilt monitoring system and KPIs to measure airlines, shipping lines, truckers and customs operations with a focus on timely execution and cost control.Support analysis and service failures, investigate root causes, and implement preventive process improvements.Lead by example, with no direct report, the perfect candidate will need to have strong influential skills.Ensure strong and consistent communication flow between suppliers and operations.Support internal service reviews and planning meetings with data-driven insights and solution-oriented recommendations.4. Process Optimization & Lean ImplementationLead continuous improvement initiatives aimed at enhancing operational speed, accuracy, and client satisfaction.Collaborate with internal business development teams for onboarding new clients or implementing strategic changes.Drive cost-optimization initiatives while upholding high service quality standards.5. Process & Financial Follow-UpIdentify potential service risks and proactively develop mitigation processes.Monitor outstanding supplier invoices and resolution of discrepancies.Profile & SkillsStrong background in freight forwarding or transportationWorked at a similar Freight forwarding or at an international supplier is a plus.Demonstrated experience working with Swiss logistics infrastructure (airports, shipping ports, bonded warehouses).Proven track record in troubleshooting and escalation management in operationsProficiency in Excel and data analysis.Excellent interpersonal and problem-solving skills, with an urgency-oriented mindset.Fluency in English and German is a must.What We Offer You:A collaborative and professional work environment in SwitzerlandCompetitive salary and attractive pension/social benefitsOpportunities for growth and development within a leading 3PL logistics companyExposure to challenging and rewarding projects involving international logisticsFlexible working hours, including home office possibilitiesAs a global organization, and part of the CMA CGM group, diversity is critical to our business success; only when we can reflect the cultures, languages, attitudes and local knowledge of our customers, can we succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar. #J-18808-Ljbffr