Global Sales Account Director

## Global Sales Account DirectorApply: WEMEA > Switzerland > Remote: Full time: Posted Today: R Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!# **Job Details****Position Summary**Under the general direction of the **Director, Global SAM/KAM Programs**, the **Global Sales Account Director** is responsible for managing and growing strategic business relationships between **World Courier** and designated global customer accounts. This role leads the global development, maintenance, and expansion of assigned accounts, with a focus on **revenue contribution, profitable growth, service excellence, and overall customer satisfaction**.This is a highly visible role for a strategic, resilient, and execution-oriented leader who can manage complex global accounts, navigate a matrixed organization, and take full ownership of customer outcomes. The ideal candidate combines **strategic account management, strong program/project management, executive relationship leadership, and operational problem-solving** to drive customer success across multinational, high-value accounts. **Key Responsibilities*** Lead the ongoing strategic business relationship between World Courier and assigned global strategic or key accounts* Develop, execute, and continuously refine **strategic account plans** aligned to international, national, and regional business goals* Drive global revenue growth, profitability, retention, and service satisfaction across assigned accounts* Build and maintain strong relationships at the highest customer levels, including **executive stakeholders*** Identify, develop, and expand new business opportunities within assigned accounts through targeted, value-based selling* Create and communicate compelling **value propositions** that build customer trust and support long-term partnership growth* Lead and coordinate an **extended global team of account managers and cross-functional partners**, often through influence rather than direct reporting lines* Determine priorities, assign tasks, track progress, and ensure execution against strategic account plans* Act as the point of ownership for customer issues, complaints, escalations, and internal roadblocks, ensuring timely resolution and strong follow-through* Navigate a complex **matrix organization** to align commercial, operational, and support teams around customer commitments* Gather and analyze market, customer, and competitive intelligence to anticipate change and shape account strategy* Monitor customer ownership changes, affiliations, market share opportunities, evolving customer requirements, and competitor activity* Collaborate with **Regional Marketing Specialists** on account-based marketing initiatives where needed* Oversee the **RFP process** and support **MSA-related contract negotiations** for assigned accounts* Deliver high-impact sales presentations, executive business reviews, proposals, and strategic updates to customers and internal leadership* Maintain accurate account activity and opportunity tracking in the **CRM platform*** Provide regular account progress updates to management on a **monthly basis**, with broader extended team communication occurring **quarterly*** Mentor others and contribute to best practices, tools, and frameworks that strengthen global account management capabilities across the organization **What You Bring*** **8+ years of relevant experience** in strategic account management, global accounts, client relationship management, sales, logistics, supply chain, pharmaceutical distribution, or related fields* Bachelor’s degree in **Business Administration, Marketing, Sales, Project Management, Supply Chain, Computer Science**, or a related field, or an equivalent combination of education and experience* Strong experience building and executing **strategic account plans*** Excellent **organizational, project management, and program management** capabilities* Proven ability to lead through influence and deliver results across a **matrixed, multinational organization*** Demonstrated success in **value-based selling**, revenue growth, and customer retention* Strong executive presence and the ability to build trust with senior customer stakeholders* Ability to manage difficult issues, complaints, and service challenges with **ownership, accountability, and resilience*** Strong business acumen with the ability to understand **the total business**, including commercial, operational, and customer service implications* Excellent written and verbal communication skills, including presentations, proposals, and executive updates* Ability to interpret customer needs, healthcare and industry trends, and competitive dynamics, then translate them into actionable strategies* Proficiency with CRM tools and general business systems.**Qualifications****Preferred Experience*** Experience in a **multinational organization*** Background in **logistics, complex shipments, supply chain, or other highly operational service environments*** Working knowledge of **pharmaceutical distribution**, healthcare trends, and strategic selling in complex customer environments* Master’s degree in Business Administration or a related field* Relevant certifications in account management, customer success, project management, or sales leadership* **Languages**: English and/or French **Key Strengths for Success in This Role*** Strategic account planning and execution* Executive relationship management* Revenue growth and profitability management* Customer retention and service satisfaction* Complaint resolution and escalation ownership* Cross-functional leadership and influence* Strong resilience and problem-solving* Project and program management* Value proposition development* Consultative and value-based selling* Presentation and communication skills* Ability to lead extended teams without direct authority **Travel & Work Expectations*** Ability to travel approximately **25%**, including customer meetings, conferences, national meetings, and international travel as needed* Willingness to work extended hours when required to meet business and customer objectives* Please note this role is opened across **France, Switzerland, Germany, Netherlands** **Why Join This Opportunity**This role offers the chance to lead strategically important global accounts in a highly complex, customer-centric healthcare and logistics environment. You will play a pivotal role in growing multinational partnerships, solving critical customer and operational challenges, and delivering measurable impact across revenue, profitability, and service excellence.
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