- Full-time Ongoing position, based at our Heidelbergoffice
- Provide tailored and accurate administrative support to theSDMs, Employment Mentors and other site employees within theEmployment Portfolio
- Annual salary is $58,396 + 12% super
- Other benefits include:
- Regular performance feedback and performance reviewprocess
- Supportive environment and caring work culture withwork/life balance
- Cultural Diversity
- Salary packaging (Full FBT employer) including:superannuation, Novated Leases, laptops, mobile phones,professionaldevelopment, subscriptions andmemberships, and briefcases
- Flare Employee Discounts Program
- 17.5% Annual Leave Loading
- Employee Assistance Program (EAP)
AMES Australia acknowledges the traditional custodians of thelands and waters where we live and work. We pay respect to theirelders past, present and emerging.
AMES Australia offers cultural, ceremonial, and representativeleave to support Aboriginal and Torres Strait Islander employees inobserving significant cultural practices, attending communitymeetings and ceremonies, and fulfilling official duties with theFirst Peoples’ Assembly of Victoria.
About the role:
The Client Support Officer provides tailoredand accurate administrative support to the SDMs, Employment Mentorsand other site employees within the Employment Portfolio. It worksin conjunction with Employment Mentors to provide seamless serviceto jobseekers, reducing the number of administrative and monitoringactivities. This position may be a pathway to becoming anemployment mentor with AMES Australia for people with no previousemployment services experience or experience as an employmentmentor.
To be considered for this role, you will be able todemonstrate the following key selection criteria:
- To be willing to complete the Employment Services SkillsSet
- Good interpersonal and communication skills, including theability to communicate with a range of clients over the phone,face to face and/or in writing
- Strong computer skills, including proficiency in theMicrosoft Office Applications, i.e Word, Excel, and PowerPointand knowledge of database applications
- Ability to take initiative, problem solve and take theextra mile to engage clients
- Strong organisational and time management skills withwillingness to learn
- Exposure to financial processes, payments and/or petty cashmanagement
- Ability to work both independently and collaboratively aspart of a team in a busy environment
- Ability to communicate service requirements to job seekerswhilst ensuring the delivery of excellent customerservice
- Demonstrated positive values of integrity, reliability,teamwork and professionalism consistent with the AMES Visionand values and demonstrated commitment to quality andcontinuous improvement principles
- As travel between Sites may be a requirement, a validcurrent Driver’s Licence would be desirable
- Ability to speak a second language will be highlyregarded
Applications for this position will be accepted up to 6PM on Friday 11 September 2026, however interviews and/orother selection processes will commence as suitable applicationsare received.
About us
AMES Australia is a statutory authority which specialises in thedelivery of education, training, employment, settlement andcommunity services to a culturally and linguistically diverse(CALD) client base.
AMES Australia is committed to achieving a diverse workforce andstrongly encourages applications from Aboriginal and Torres StraitIslanders, people from culturally diverse backgrounds and peoplewith disabilities.
For more information about our commitment to Diversity and Inclusion.
AMES Australia is an Equal Opportunity Employer and abides by the Occupational Health and Safety Act. Applicants must havethe right to work in Australia. All offers of employment aresubject to a satisfactory police check and provision of a currentWorking with Children Check (where required for position).
AMES Australia's Values are: Responsiveness, Integrity,Impartiality, Accountability, Respect, Leadership, HumanRights.
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