- Act as a personal point of contact for our owners, providing warm, attentive and professional service throughout their stay
- Build and maintain long-term relationships with our owners and create exceptionalexperiences through outstanding service
- Coordinate individual lifestyle and concierge services such as reservations, transportation, housekeeping and other services
- Welcome and support our owners on arrival, during their stay and when they depart, ensuring a seamless and personal experience
- Recommend leisure, sports, dining and lifestyle experiences and inspire the peopleto discover everything the Andermatt region has to offer
- Coordinate requests efficiently with internal departments and external partners, ensuring a seamless experience from start to finish
- Handle enquiries, requests and feedback with professionalism, empathy and a solution-oriented mindset
- Contribute to building a vibrant Owner Community by supporting activities, events and special experiences
- Maintain owner information, personal preferences and service histories accurately and consistently in our systems
- Support administrative processes such as invoicing and reporting, as well as the management of access permissions and key cards
- Identify opportunities for improvement and contribute your own ideas to continuously enhance our Owner Experience
What you bring in
- Completed professional training in hospitality, tourism, hotel management or a comparable qualification
- Several years of experience in guest services, concierge, front office, customer relations or a similar role
- A genuine passion for hospitality and a natural ability to build strong, long-term relationships
- A strong service mindset combined with a confident, warm and professional manner
- Excellent organisational skills and a structured, independent approach to work
- Flexibility and a willingness to work varied hours: particularly during peak season, our Owner & Guest Service operates 7 days a week from 08:00 to 20:00. The role therefore requires a high degree of flexibility and a willingness to work weekends
- Resilience and a solution-oriented mindset, even in a dynamic environment
- Very good command of German and English, both written and spoken; additional languages are an advantage
- Experience with CRM or property management systems is highly desirable also good MS Office skills
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Owner Host Specialist (m/f/d) in Andermatt Arbeitgeber: Andermatt Swiss Alps AG
Die Andermatt Swiss Alps AG ist ein hervorragender Arbeitgeber, der seinen Mitarbeitenden nicht nur ein spannendes und abwechslungsreiches Arbeitsumfeld bietet, sondern auch großzügige Weiterbildungsmöglichkeiten und ein modernes Arbeitszeitmodell. In einem dynamischen Team von engagierten Fachleuten hast du die Chance, aktiv zur Entwicklung einer einzigartigen Ganzjahresdestination beizutragen und dabei von flachen Hierarchien und schnellen Entscheidungswegen zu profitieren. Die Kombination aus Freizeit und Job sowie zahlreiche Vergünstigungen machen Andermatt zu einem attraktiven Standort für deine berufliche Entfaltung.
