You stay calm under pressure, keep a clear overview in challenging situations, and enjoy guiding customers through critical incidents?
If customer focus, coordination, and escalation management are your strengths, then become part of our Customer Success Management team at Anexia!
Profile
Act as the primary point of contact and escalation instance for customers during critical incidents
Coordinate incident handling between customers and internal technical teams
Ensure professional, consistent incident communication and documentation
Monitor compliance with customer-specific Service Level Agreements (SLAs) and contractual commitments
Track the implementation of corrective actions and continuous improvements following incidents
Contribute to the ongoing optimization of the Incident Management process
Maintain a strong focus on customer satisfaction as part of the Customer Success Management team
Wanted
Completed IT education (technical college, university, or equivalent) or comparable professional experience
Several years of experience coordinating and/or managing technical incidents
Experience in escalation management and customer communication
Benefits Anexia grew up as a family, and with our growth strategy, we intend to keep it that way. We like to take responsibility, respect one another, and we know that we can achieve whatever we put our minds to. We look after Anexia, and Anexia looks after us. Enthusiasm, experience, and competence count, so you can expect a fair salary and numerous benefits. We are more than just a workplace. Therefore, we offer our employees many benefits (which partly depend on your position and location): good transport connections and flexible working hours; further training, a mentoring program, free parking, a mobile phone and notebook, snacks and drinks, company cars, employee events, a fun corner, ...
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If customer focus, coordination, and escalation management are your strengths, then become part of our Customer Success Management team at Anexia!
Profile
Act as the primary point of contact and escalation instance for customers during critical incidents
Coordinate incident handling between customers and internal technical teams
Ensure professional, consistent incident communication and documentation
Monitor compliance with customer-specific Service Level Agreements (SLAs) and contractual commitments
Track the implementation of corrective actions and continuous improvements following incidents
Contribute to the ongoing optimization of the Incident Management process
Maintain a strong focus on customer satisfaction as part of the Customer Success Management team
Wanted
Completed IT education (technical college, university, or equivalent) or comparable professional experience
Several years of experience coordinating and/or managing technical incidents
Experience in escalation management and customer communication
Benefits Anexia grew up as a family, and with our growth strategy, we intend to keep it that way. We like to take responsibility, respect one another, and we know that we can achieve whatever we put our minds to. We look after Anexia, and Anexia looks after us. Enthusiasm, experience, and competence count, so you can expect a fair salary and numerous benefits. We are more than just a workplace. Therefore, we offer our employees many benefits (which partly depend on your position and location): good transport connections and flexible working hours; further training, a mentoring program, free parking, a mobile phone and notebook, snacks and drinks, company cars, employee events, a fun corner, ...
#J-18808-Ljbffr
Customer Incident Coordinator (m/f/d) Arbeitgeber: ANEXIA Internetdienstleistungs GmbH
Als führendes Unternehmen im Bereich Internetdienstleistungen bietet unser Standort in Klagenfurt am Wörthersee nicht nur ein dynamisches Arbeitsumfeld, sondern auch zahlreiche Möglichkeiten zur persönlichen und beruflichen Weiterentwicklung. Unsere Mitarbeiter profitieren von flexiblen Arbeitszeiten, einem fairen Gehalt sowie attraktiven Zusatzleistungen, die eine ausgewogene Work-Life-Balance fördern. Wir legen großen Wert auf eine offene und unterstützende Unternehmenskultur, die Innovation und Teamarbeit in den Vordergrund stellt.
Kontaktdaten:
ANEXIA Internetdienstleistungs GmbH Recruiting-Team
