PROJEKTMANAGER (M/W/D) - CUSTOMER SUCCESS

PROJEKTMANAGER (M/W/D) - CUSTOMER SUCCESS

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ANEXIA
At Anexia, we take responsibility for all the
challenges of the digital world
– each and every day. That’s because we see ourselves as the
“Digital Transformation Engine”.
And how do we succeed in this mission? It’s simple. We are a family of facilitators with innovative ideas. We’re capable of, want to, and allowed to make things happen. That’s what makes us so unique! Do you want to be a part of our digital revolution and make history with us?
#joinourrevolution
TECHNICAL PROJECT MANAGER (M/W/D) – CUSTOMER SUCCESS In your role as Project Manager, you will be responsible for the successful delivery of exciting technical customer projects from handover through to completion. As the central point of contact between Sales, Technology and our customers, you ensure structured processes, transparent communication and high‑quality, contract‑compliant execution with a clear focus on customer satisfaction and sustainable process improvement.
Responsibilities
Taking ownership of and managing customer projects, including creating and maintaining project plans with milestones and dependencies
Planning and coordinating all internal implementation tasks across multiple technical departments
Continuously monitoring project status and proactively communicating updates to internal and external stakeholders
Managing changes and handling escalations responsibly with a clear focus on solutions
Ensuring compliance with contractual requirements, processes, quality standards and KPIs
Project closure, including formal handover to operational units and coordination of billable services with Accounting
Close collaboration with Sales, Technology and Customer Success as the central point of contact with direct customer impact
Active participation in the continuous development of processes, interfaces and monitoring and reporting structures
Qualifications
Several years of project management experience in an IT or service delivery environment, including management of customer projects and external stakeholder relations
Strong communication skills, confident stakeholder management and a professional approach to customers and internal stakeholders
Strong organizational skills, a structured and independent working style and a high standard of quality
Experience with PM tools (e.g., Jira or similar) and a basic technical understanding of IT infrastructure or hosting is an advantage
Experience in change and escalation management
PM certification (IPMA, PMP, PRINCE2) is a benefit; high self‑motivation and willingness to learn
Excellent written and spoken German and English skills
Reward We are more than just a workplace. Therefore, we offer our employees many benefits (which partly depend on your position and location): good transport connections and flexible working hours, further training, a mentoring program, free parking, a mobile phone and notebook, snacks and drinks, company cars, employee events, a fun corner, and more.
Salary range We believe in fair compensation aligned with the role and experience. Salary data is disclosed during the final selection steps.
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ANEXIA

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ANEXIA Recruiting-Team