head of Operations and Internal sales in Embrach

head of Operations and Internal sales

Angst+Pfister AG Vacant since : Number of jobs : 1 8424 Embrach (ZH) 100% Immediately Permanent Registration requirement

Function

Head of Operations and Internal sales

Function assigned to Functional Area

Production

Sales

Function assigned to Product Organisation or Market Unit

If applicable: OEM Channel only

ASSIWELL Metal Hoses

Function assigned to Department

Operation Excellence

Responsibilities

Function Summary

Playing a central and crucial role within the company and the ASSIWELL department, ensuring that the internal sales team under your supervision acts as an indispensable link between the customer and the various departments, such as Engineering, Procurement, Production, External Sales, etc.

You will be responsible for the day-to-day tasks of the internal sales team under your supervision, lead customer development initiatives and provide excellent service to ensure customer satisfaction.

You will be responsible to lead the production leader to reach the monthly target and levelling up the efficiency of production; side to that, it’s required also to develop the production setup.

Core Responsibilities (Tasks & Duties)

Leadership

Performs as a leader and mentor, establishing agreement among teams and building support for organizational directions – attracts, develops and promotes talents.

Leads and develops the teams and ensures employee satisfaction, preventing and managing people turnover

Active participation in department related Sales and Engineering Meetings as well as in the Leader Internal Sales (LIS) team

Strategy

Responsible for the implementation of the operational sales strategy.

Give input on market and customer development and trends

Implementation of the customer strategy in line with the ASSIWELL strategy to secure business opportunities, improving revenue, market share, margin and costs

Implement strategic tasks

Ensures the application of established business processes and provides input for optimization.

Analyzing internal workload and ensuring proper balance between resources, as well as set-up of back-ups

Operational business

Aligns the organizational structure fits the group directives

Performs change management whenever necessary together with permanent process improvements throughout the Internal Sales and Production:

Operational management of ASSIWELL customers

Execute the price strategy including negotiation with assigned customer

Follow-up and support of critical business/ Escalation

Execution of customer and tasks assignments

Processing all contractual documents according to RACI

Dashboard proactive control and management across the team, granting correct OTD, preventing critical situations with customers and avoiding service level downturn

Ensures team’s capabilities for incoming/outbound phone calls from/to existing and potential customers for: customer advice, promotion of products/solutions of the A+P product groups, making aware customers of the full range of our services, complaints handling

Ensures team’s correct order processing into ERP as well as for Contracts handling and data quality

Monitoring

Ensures proper interaction of the team with GQS & OP Teams according to defined processes

Ensures proper interaction of the team with Production to ensure on time-delivery, right quality and quantity

Monitoring frame contracts

Monitoring No mover

Checking production status

Be present at least 4 days in production

Collaborate and lead production to develop

Collaborate with procurement team to have material availability

Develop cost efficiency via production

Develop 5S concept and lean management

Communication

Implementation of a high level of internal and external communication

Training / Education

Do regular self-evaluation and define concreate educational actions in alignment with the superior

Business development

Execute and follow-up of sales initiatives in alignment

with the Head of ASSIWELL

Participation in regular engineering and

project management meetings

Network / Relations

Building a strong network with other teams and departments within the organization to learn from each other, exchange ideas and best practice experiences

Networking, social selling (internal/ external)

Education / Certifications

Technical education followed by further education in business administration or commerce

Professional

Experience

3+ years’ experience in internal sales

Leadership experiences

Internal Sales experience with technically demanding solutions/products

Production know how

Technical Knowledge Skills & Abilities

Leadership & coaching skills

Technical & sales know-how concerning industrial products

Ability to understand technical drawings

Experience in offer-, order handling & calculations based on customer inquiries

Knowledge of IT-Tools (MS Office, Sales Tools)

Occasionally traveling in specific cases to/within customers/A+P offices

Languages

Fluent local language (written & oral)

Business fluent in English and German

Additional European languages (French and Italian) are an asset

Personal Core Competencies (Soft Skills Focus)

Team-builder, acts integrating

Self-driven

Reliable

Customer-oriented & sophisticated

Good communication skills

Persuasive

Required Working Model

Hybrid (approx. 75-85 % onsite and home office)

Possible Career Path

Head of production for other plants

Head of Assiwell

• Work location 8424 Embrach (ZH)
• Workload 100%
• Employment start Immediately
• Employment duration Permanent
• Work form Shift work

• Qualification skilled
• Work experience More than 3 years
• Education Higher professional education and training, diploma or equivalent

• German Orally : Very good knowledge Written : Very good knowledge
• English Orally : Very good knowledge Written : Very good knowledge

• By email

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