We are now looking for a middle-senior level Technical Service Engineer. This position will provide professional technical support for Anker SOLIX home energy storage products, troubleshoot issues, guide installations, and ensure customer satisfaction with prompt responses.
This position is a full-time, with frequent business travel position.
Key Responsibilities
- Provide advanced technical support for Anker SOLIX home energy storage products, including troubleshooting and resolving complex technical issues.
- Lead the analysis of technical problems and develop solutions for both customers and internal stakeholders.
- Develop and maintain comprehensive technical documentation, knowledge base articles, and troubleshooting guides.
- Support sales teams and partners with technical expertise for complex sales opportunities.
- Analyze customer feedback to identify common issues and contribute to product improvement initiatives.
- Lead cross-functional teams to address critical technical challenges.
- Drive continuous improvement of technical support processes and customer experience.
Qualifications
- Bachelor's degree in Electrical Engineering, Renewable Energy, or related field; Master's degree preferred.
- 5+ years of experience in technical support for energy storage systems, solar PV systems, or related products.
- Strong technical knowledge of battery management systems (BMS), energy management systems (EMS), and power electronics.
- Experience with AC/DC power conversion, inverter technology, and battery technologies.
- Advanced problem-solving skills and ability to work under pressure in a fast-paced environment.
- Excellent communication skills, both verbal and written, with the ability to explain complex technical concepts to non-technical audiences.
- Proficiency in both Dutch and English, additional languages proficiency will be a plus.
- Experience with customer relationship management (CRM) systems and technical support tools.
- Experience with data analysis and reporting to drive process improvements.
- Willingness to travel in Benelux and designated area for customer support or training purposes.
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Technical Support Engineer(Germany) in Düsseldorf Arbeitgeber: Anker Innovations
Als Regional Marketing Manager für DIY Home Energy Storage in der Benelux-Region bieten wir Ihnen die Möglichkeit, in einem dynamischen und internationalen Umfeld zu arbeiten, das sich auf innovative Produkte im Bereich erneuerbare Energien konzentriert. Sie profitieren von einer hohen Eigenverantwortung, der Zusammenarbeit mit internationalen Teams und umfangreichen Entwicklungsmöglichkeiten in der Energie- und Saubertechnologie. Unsere Unternehmenskultur fördert Kreativität und Teamarbeit, während wir gemeinsam an der Stärkung unserer Marktposition arbeiten.
