Customer Success Representative

Customer Success Representative (German Speaking)Berlin (Hybrid: 2–3 days/week)Salary: Base up to €45,000Annapurna Recruitment is supporting a fast-scaling European SaaS company that's transforming project management for the construction and trade industries. They're seeking aCustomer Success Representativefluent in German to join their mission of simplifying and digitizing outdated workflows.What You'll DoDeliver tailored onboarding and training through webinars, on-site sessions, and 1:1 supportAnalyse customer needs to create engagement initiatives (e.g. training, content, process optimisation)Act as a trusted advisor, building long-term relationships with customers at every stageAttend trade fairs and customer visits to strengthen adoption and brand presenceIdentify upsell, cross-sell, and reactivation opportunities through daily interactionsProvide first-line support (email, phone, and ticketing via Zendesk) with a customer-first mindsetWhat You'll BringExperience in customer onboarding, support, or success—ideally in SaaS or tech-driven environmentsTechnical comfort with platforms like Salesforce , Zendesk , and CRM/CX toolsNative-level German and strong professional English communicationEmpathetic, proactive, and team-oriented personalitySelf-starter attitude with the ability to work independently and collaborativelyWhy Join?

Hybrid working with a bright, modern Berlin-Mitte office (30 vacation days, flexible hours) Competitive salary, public transport subsidy or Urban Sports Club membership, and pension support Empowered, collaborative culture with real input on team decisions Be part of a mission-led team redefining how trade professionals work across Europe