anny is the AI-first software that helps small and medium-sized businesses manage everything they make bookable: appointments, courses, rooms, workstations, equipment, sports facilities, or workshop spaces. Over 1,500 companies already work with anny, from coworking spaces and sports centers to diving schools, therapy rooms, medical practices, and municipalities.
Our vision: companies should be able to run their business as easily as if they had an entire team backing them up. That's why we built anny from the ground up as AI-first. With anny Assistant, our customers accept bookings over the phone, in website chat, or via WhatsApp. The AI checks availability and prices in real-time, answers questions, and completes bookings directly within the conversation—24/7 and in multiple languages. Internally, everything can be managed via chat too: creating, changing, and managing bookings right down to the last detail. This transforms anny from a simple booking tool into a digital team member that handles the daily grind so companies can focus entirely on their customers.
We are not only AI-first in our product, but also in the way we work. AI is integrated into every team and our daily work routines. If you love trying out new tools and using them to make your work faster and better, you've come to the right place!
Your role
You make sure our customers succeed and grow with anny, from onboarding to everyday use. You know the product inside out, bring customer feedback to the product team, and actively help shape anny. You work with modern AI tools.
What you’ll do
You guide customers from onboarding to everyday use and are their go-to contact
You set up anny and anny AI with customers so no inquiry and no booking gets lost
You spot where customers can get more out of anny and work closely with sales on it
You turn customer feedback into clear requirements and shape the product with the product team
You use AI tools to make support and onboarding better and more scalable
What you bring
At least 2 years of experience in customer success, account management, or support, ideally in B2B SaaS
Career changers from a related field such as sales are welcome
Technical curiosity and the drive to understand a software product in depth are a plus
Keen to actively shape the product
Clear, friendly written and verbal communication
Keen to work with AI a lot
Fluent German, very good English
Initiative: you like working independently and get things done without waiting to be told
Adaptability: you keep the big picture in a fast-moving startup and reprioritize with ease
Openness to feedback and a drive to keep learning
Hybrid work: regular days at the office in Cologne, remote on the others
What we offer
Real impact: flat hierarchies, quick decisions, and real responsibility from day one
AI every day: access to modern AI tools and a team that tries new ways of working
Growth: varied projects, real responsibility, and a team that supports your development
Office in central Cologne: easy to reach, with parking and a public transit subsidy. Plus a MacBook, two monitors, and a standing desk
Hybrid with a real team: we like working together at the office. How often you’re on site is something we agree on with you, also depending on your commute
Health and food: Urban Sports Club, meal allowance, and free drinks
Team spirit: regular team events and a yearly offsite in Europe
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Customer Success Manager (m/f/d) in Köln Arbeitgeber: anny GmbH
anny ist ein hervorragender Arbeitgeber, der dir die Möglichkeit bietet, in einem dynamischen und respektvollen Team zu arbeiten, das Wert auf deine Ideen legt. Mit einer attraktiven Vergütung, flexiblen Arbeitsmodellen und einem modernen Büro in Köln, das optimal angebunden ist, fördert anny nicht nur deine berufliche Entwicklung, sondern auch dein Wohlbefinden durch Gesundheitsangebote und regelmäßige Team-Events. Hier hast du die Chance, echte Verantwortung zu übernehmen und aktiv zur Unternehmenskultur beizutragen.
