anny is the AI-first software that helps small and medium-sized businesses manage everything they make bookable: appointments, courses, rooms, workstations, equipment, sports facilities, or workshop spaces. Over 1,500 companies already work with anny, from coworking spaces and sports centers to diving schools, therapy rooms, medical practices, and municipalities.
Our vision: companies should be able to run their business as easily as if they had an entire team backing them up. That's why we built anny from the ground up as AI-first. With anny Assistant, our customers accept bookings over the phone, in website chat, or via WhatsApp. The AI checks availability and prices in real-time, answers questions, and completes bookings directly within the conversation—24/7 and in multiple languages. Internally, everything can be managed via chat too: creating, changing, and managing bookings right down to the last detail. This transforms anny from a simple booking tool into a digital team member that handles the daily grind so companies can focus entirely on their customers.
We are not only AI-first in our product, but also in the way we work. AI is integrated into every team and our daily work routines. If you love trying out new tools and using them to make your work faster and better, you've come to the right place!
Your role
You'll ensure our customers succeed with anny, right from their initial onboarding to their daily operations. You will help them set up anny and anny AI perfectly, making sure no request or booking ever falls through the cracks. Your main focus will be on small and medium-sized businesses (SMBs) in Germany and increasingly on an international scale. Plus, you'll get to work with a cutting-edge, AI-first support setup!
What you’ll do
You guide new customers through onboarding and set them up for success with anny
You answer support tickets quickly and with a focus on solutions
You use our product-led growth approach and help users discover anny on their own
You use AI tools to make support and onboarding better and more scalable
You collect customer feedback, share it with the product team, and help shape anny directly
What you bring
You enjoy helping people and solving problems
Technical understanding and curiosity to learn a software product in depth
Clear, friendly written and verbal communication
Keen to work with AI a lot
Structured way of working
Fluent German, very good English
Initiative: you like working independently and get things done without waiting to be told
Adaptability: you keep the big picture in a fast-moving startup and reprioritize with ease
Openness to feedback and a drive to keep learning
Hybrid work: regular days at the office in Cologne, remote on the others
What we offer
Real impact: flat hierarchies, quick decisions, and real responsibility from day one
AI every day: access to modern AI tools and a team that tries new ways of working
Growth: varied projects, real responsibility, and a team that supports your development
Office in central Cologne: easy to reach, with parking and a public transit subsidy. Plus a MacBook, two monitors, and a standing desk
Hybrid with a real team: we like working together at the office. How often you’re on site is something we agree on with you, also depending on your commute
Health and food: Urban Sports Club, meal allowance, and free drinks
Team spirit: regular team events and a yearly offsite in Europe
Junior Customer Success Manager
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Junior Customer Success Manager (m/f/d) in Köln Arbeitgeber: anny GmbH
anny ist ein hervorragender Arbeitgeber, der dir die Möglichkeit bietet, in einem dynamischen und respektvollen Team zu arbeiten, das Wert auf deine Ideen legt. Mit einer attraktiven Vergütung, flexiblen Arbeitsmodellen und einem modernen Büro in Köln, das optimal angebunden ist, fördert anny nicht nur deine berufliche Entwicklung, sondern auch dein Wohlbefinden durch Gesundheitsangebote und regelmäßige Team-Events. Hier hast du die Chance, echte Verantwortung zu übernehmen und aktiv zur Unternehmenskultur beizutragen.
