Patient Care Coordinator

Patient Experience & Care Coordinator (Full-Time)Company DescriptionThe ANOVA Institute for Regenerative Medicine is a private clinic and research institute specializing in regenerative, translational, and cellular medicine, located in Frankfurt - Offenbach, Germany. Led by Prof. Dr.

med. Dr. phil.

Dr. med. habil.

Michael K. Stehling, ANOVA pioneers state-of-the-art regenerative treatments with the highest safety standards. Our ANOVA Stem Cell Secretome, a fully autologous product, is developed using a GMP-compliant method to optimize stem cell growth and extraction.Role DescriptionWe are looking for a dependable and empathetic team member to support our international patients during their visits and assist with coordination tasks when needed.

This role combines two key responsibilities: accompanying patients throughout their appointments to ensure they feel informed and supported, and stepping in to handle communication and coordination when the main patient care coordinator is unavailable.This position requires someone who is comfortable working directly with patients, can manage tasks independently, and is able to provide clear, professional communication both in person and in writing.Responsibilities:On-Site Patient Support (Primary)Accompany patients to and from appointments within the clinic (e.g., radiology, consultations)Be available during their visit to answer questions, explain next steps, and provide supportOffer and organize follow-up appointments as neededHelp patients navigate the clinic and ensure their visit runs smoothlyCoordination and Communication (Backup)Respond to patient inquiries by phone and email, primarily in EnglishPrepare and manage patient files and ensure accurate record-keepingCoordinate with medical staff to align appointments and treatment plansStep in when the primary coordinator is on leave or during high workload periodsQualifications:Fluent English; conversational German required (fluency preferred)Professional and empathetic communication styleReliable, well-organized, and detail-orientedExperience in customer service, patient care, or client-facing roles is an advantageComfortable working with sensitive medical information and supporting patients during proceduresFamiliarity with CRM systems such as ZOHO is a plusInterest in innovative medical treatments is welcome but not requiredIf you see this role as something that suits you or something you could easily grow in to, apply now or send us your application via email at r.stehlinganova-