Mission On behalf of a major international organisation, you ensure the governance, coordination and continuous improvement of the ICT services delivered by internal teams and external providers. As a trusted operational partner, you guarantee the stability, quality and visibility of ICT services, in both corporate and event environments.
Key Responsibilities
Governance & coordination
– coordinate ICT activities across internal teams, business units and providers; lead and follow up steering committees (CoPil).
Service operations
– oversight of the service desk, incidents and requests; major‑incident coordination, problem management and root‑cause analysis.
Performance & reporting
– KPI and SLA monitoring, operational reporting, trend and risk analysis, service reviews; performance monitoring of external providers, escalation handling and improvement actions.
Event support
– preparation and operational reinforcement during major‑event periods (readiness reviews, enhanced monitoring, lessons learned); service‑maturity initiatives and promotion of ITIL best practices.
Your Profile
Confirmed senior experience in ICT service management, operational governance and stakeholder management.
Solid command of ITIL practices and ITSM tools; able to work autonomously.
Excellent coordination, reporting and communication skills (PowerPoint, Excel / Power BI, Word).
Comfortable in a fast‑paced, event‑driven environment with fluctuating demand.
Appreciated Assets
ITIL Foundation V4 certification.
Experience in multi‑supplier, multi‑country environments.
Knowledge of SIAM processes.
Benefits
Dynamic team with a start‑up spirit.
Human‑centric approach & personalized career follow‑up.
Education & Training to keep developing your skills.
Exciting events: team building, meet‑ups, workshops, afterworks, and summer events.
Company certified @HappyAtWork and committed to CSR (Ecovadis 2025 Gold Medal).
Where applicable, the masculine form is used for readability purposes and is intended to be inclusive of all genders.
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Key Responsibilities
Governance & coordination
– coordinate ICT activities across internal teams, business units and providers; lead and follow up steering committees (CoPil).
Service operations
– oversight of the service desk, incidents and requests; major‑incident coordination, problem management and root‑cause analysis.
Performance & reporting
– KPI and SLA monitoring, operational reporting, trend and risk analysis, service reviews; performance monitoring of external providers, escalation handling and improvement actions.
Event support
– preparation and operational reinforcement during major‑event periods (readiness reviews, enhanced monitoring, lessons learned); service‑maturity initiatives and promotion of ITIL best practices.
Your Profile
Confirmed senior experience in ICT service management, operational governance and stakeholder management.
Solid command of ITIL practices and ITSM tools; able to work autonomously.
Excellent coordination, reporting and communication skills (PowerPoint, Excel / Power BI, Word).
Comfortable in a fast‑paced, event‑driven environment with fluctuating demand.
Appreciated Assets
ITIL Foundation V4 certification.
Experience in multi‑supplier, multi‑country environments.
Knowledge of SIAM processes.
Benefits
Dynamic team with a start‑up spirit.
Human‑centric approach & personalized career follow‑up.
Education & Training to keep developing your skills.
Exciting events: team building, meet‑ups, workshops, afterworks, and summer events.
Company certified @HappyAtWork and committed to CSR (Ecovadis 2025 Gold Medal).
Where applicable, the masculine form is used for readability purposes and is intended to be inclusive of all genders.
#J-18808-Ljbffr
ICT Service Delivery Manager Arbeitgeber: Antaes Consulting
Notre entreprise à Genève se distingue par une culture de travail dynamique et collaborative, où chaque membre de l'équipe est encouragé à contribuer activement au développement de projets innovants dans le domaine des réseaux thermiques. Nous offrons des opportunités de croissance professionnelle, un accompagnement personnalisé pour votre carrière, ainsi que des événements réguliers favorisant la cohésion d'équipe. Rejoindre notre équipe, c'est intégrer une entreprise certifiée HappyAtWork, engagée dans une politique RSE exemplaire, tout en travaillant dans un environnement stimulant et enrichissant.
