Director IT Operations, Europe and APAC

This Director of IT Operations Europe will be responsible for enhancing our regional IT operations, uplifting service delivery standards, and supporting the modernization of core systems to align with SDx’s global digital strategy and will report to the Chief Technology Officer SDx.

This position is part of a broader technology transformation effort, with emphasis on IT harmonization, capability building, and integration readiness across our growing European diagnostics network.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Lead and coordinate IT service delivery and infrastructure support across Europe, ensuring operational resilience and high service quality.
• Act as a strategic partner to the leadership, identifying and resolving technology friction points that impact efficiency and customer experience.
• Serve as the primary point of contact for IT operations during M&A integrations, including support for TSA exit plans and system transitions.
• Evaluate existing systems, tools, and vendor relationships; recommend improvements aligned with enterprise platforms and standards.
• Partner with Global Infrastructure & Operations and Cybersecurity teams to implement best practices in monitoring, incident management, and endpoint standardization.
• Establish and document processes, metrics, and KPIs to ensure operational visibility and drive continuous improvement.
• Coach and mentor regional technical staff, helping build future-ready capabilities across the team.
• Contribute to the strategic roadmap, P&L development and associate engagement within the region
• Collaborate with architecture, security, and enterprise platform teams to ensure alignment with global technology roadmaps and governance standards.

EDUCATION/EXPERIENCE

• BA/BS degree Computer Science or equivalent degree and experience.
• 10 years of IT operations leadership experience in complex, distributed environments (healthcare, diagnostics, or regulated industries preferred)
• Strong background in production environment support (preferred direct experience in clinical diagnostics)
• Experience with service delivery improvement, ITIL practices, and infrastructure modernization
• Experience navigating M&A transitions and cross-functional integration initiatives
• REQUIRED SKILLS AND ABILITIES
• Proven ability to manage through ambiguity and build relationships across regional and global teams
• Strong strategic and service-oriented mindset
• Manages stakeholders across a matrixed and global organization
• Excellent communication skills
• Proven cross functional collaboration and relationship building.
• Analytical, conceptual, strategic, and system-oriented thinking
• Systems-minded leader who understands the operational importance of technology in healthcare diagnostics.
• Proven ability to effectively influence both frontline technical teams and executive leadership.
• Comfort with stepping into a transformative environment and laying foundations that scale.
• Business fluent knowledge of English (additional EU languages a plus)
• Ability to travel within Europe as needed
• Advocate of the Mars culture and operates/gets work done in alignment with our Five Principles and Associate Concept
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