We are seeking a proactive and customer‑focused IT Supporter to provide technical assistance and support to the AO employees. The successful candidate will be responsible for troubleshooting hardware and software issues, supporting end users, maintaining IT equipment, and ensuring the smooth operation of IT systems and services. Since the role is officially based in the AO headquarters, proximity living in the Davos area is strongly desired.
Responsibilities
Ensure first‑level support for users via phone, email, and on‑site for software and hardware issues.
Install and set up hardware for end‑users.
Document and track all support requests in our ticketing system.
Maintain and update user documentation and the knowledge base.
Provide support for internal training courses and events.
Collaborate on internal IT projects as needed.
Support our offices in Davos, Zizers and Zurich.
Requirements
Minimum 5 years of experience in a technical support role in IT.
Diploma in IT.
Strong knowledge of Microsoft Windows Client OS, M365 E5, and iOS/MacOS.
User‑oriented and service‑mindful approach.
Experience with Atlassian Tools is a plus.
Strong problem‑solving and troubleshooting skills.
Excellent communication and customer service skills.
Ability to work independently and as part of a team.
Fluency in English. German is nice to have.
The role is located in Davos. Living in the surroundings is preferred.
Willingness to travel, primarily within Switzerland (Davos/Zizers/Zürich).
Benefits
An interesting and varied job in an exciting and innovative organization.
The opportunity to be part of a highly committed international team.
Modern infrastructure.
High degree of flexibility regarding working hours and location (depending on operational requirements).
Generous package of social benefits, including supplementary vacation days and pension scheme contributions.
Internal skills training opportunities and support for continued education.
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Responsibilities
Ensure first‑level support for users via phone, email, and on‑site for software and hardware issues.
Install and set up hardware for end‑users.
Document and track all support requests in our ticketing system.
Maintain and update user documentation and the knowledge base.
Provide support for internal training courses and events.
Collaborate on internal IT projects as needed.
Support our offices in Davos, Zizers and Zurich.
Requirements
Minimum 5 years of experience in a technical support role in IT.
Diploma in IT.
Strong knowledge of Microsoft Windows Client OS, M365 E5, and iOS/MacOS.
User‑oriented and service‑mindful approach.
Experience with Atlassian Tools is a plus.
Strong problem‑solving and troubleshooting skills.
Excellent communication and customer service skills.
Ability to work independently and as part of a team.
Fluency in English. German is nice to have.
The role is located in Davos. Living in the surroundings is preferred.
Willingness to travel, primarily within Switzerland (Davos/Zizers/Zürich).
Benefits
An interesting and varied job in an exciting and innovative organization.
The opportunity to be part of a highly committed international team.
Modern infrastructure.
High degree of flexibility regarding working hours and location (depending on operational requirements).
Generous package of social benefits, including supplementary vacation days and pension scheme contributions.
Internal skills training opportunities and support for continued education.
#J-18808-Ljbffr
IT Supporter, 80-100% (ID 2120) Arbeitgeber: AO Foundation
Als Arbeitgeber bietet AO eine spannende und abwechslungsreiche Tätigkeit in einer innovativen Organisation, die Wert auf ein engagiertes internationales Team legt. Mit modernster Infrastruktur, flexiblen Arbeitszeiten und einem großzügigen Paket an sozialen Leistungen, einschließlich zusätzlicher Urlaubstage und Altersvorsorge, fördert AO nicht nur die berufliche Entwicklung seiner Mitarbeiter, sondern schafft auch eine positive und unterstützende Arbeitskultur. Hier haben Sie die Möglichkeit, Ihre technischen Fähigkeiten weiterzuentwickeln und aktiv zur Gestaltung des Teams beizutragen.
