Site Reliability Engineer (f/m/d) in Wiesbaden

Do you enjoy being the person who figures out why something isn’t working – not just that it isn’t working? As a Site Reliability Engineer (f/m/d) at AOE, you’ll be a central point of contact for technical support requests around our Kubernetes environments.You analyze incoming requests, narrow down issues in a structured way, and get to the technical root cause of problems. To do this, you work with logs, metrics, deployments, and configurations, using our monitoring setup to identify causes as quickly and reliably as possible. At the same time, you stay close to our customers, keep them updated on progress, and make sure solutions are documented in a clear and traceable way.We operate and support our Kubernetes environments via kloudease, our managed Kubernetes platform.In general, you should be willing to take on on-call duty. If you are on call and respond to an incident, both duties are, of course, compensated separately and can give your monthly salary a noticeable boost.Job DescriptionTechnical Support: You handle incoming tickets related to our Kubernetes environments, prioritize requests, and keep our customers transparently informed about the current statusTroubleshooting & Debugging: You analyze technical issues using logs, metrics, deployments, and configurations and systematically narrow down the root causeMonitoring & Alerting: You work with Prometheus and other monitoring solutions, evaluate metrics, and use alerts specifically to support troubleshootingGitOps: You work with GitLab as well as GitOps-based setups using Argo CD or Flux CD and support the analysis of deployment and configuration issuesDocumentation & Communication: You document root causes and solutions in a clear and traceable way and translate technical findings into clear next steps – both internally and externallyWhat you bring alongYou have hands-on experience operating and supporting Kubernetes environmentsYou enjoy working with customers and communicate clearly, professionally, and solution-orientedly, even when things get stressfulYou are confident in troubleshooting and debugging and can analyze logs, metrics, and system states in a structured wayYou have experience with GitOps, GitLab, and tools such as Argo CD or Flux CDYou are familiar with monitoring and alerting, particularly with PrometheusIdeally, you have experience with Traefik or comparable ingress controllersYou work in a structured way, prioritize tickets effectively, and stay on top of even more complex technical issuesYou communicate confidently in both German and English and can explain technical topics clearly to customers as well as internallyNice to have (ideal, but not required): experience with n8n or comparable tools/automation platforms What we offerYour life, your plan: Flexible and self-organized work in an agile corporate culture without hierarchical levels. Remote or in the office.Attractive additional benefits such as job bike, discounted Deutschland-Ticket (Public Transportation), corporate benefits, working abroad, sabbatical, company pension plan, comprehensive health package for your physical and mental well-being (EGYM Wellpass, Plus Card, OpenUp)Efficiency meets comfort: Customizable work environment with state-of-the-art hardware and softwareNo standing still: 2,000 personal training budget and AOE AcademyTogether as a team, we do it all: summer party, team events, after-work get-togethers, internal FIFA league, board game night, movie nightCoolest office in Wiesbaden: Right in the city center, free parking, Thai massage, our own chef, play area (foosball, table tennis, billiards), fruit, snacks, drinks