Avaya Engineer
Location-Remote
Job Summary
We are looking for an Avaya Engineer to manage, maintain, configure, and troubleshoot Avaya-based telephony and contact center solutions. The role involves supporting voice infrastructure, resolving technical issues, and ensuring high availability and performance of communication systems.
Key Responsibilities
- Install, configure, maintain, and troubleshoot Avaya telephony and contact center systems.
- Manage Avaya Aura, Communication Manager, Session Manager, and related components.
- Configure and support SIP, VoIP, extensions, trunks, and call routing.
- Monitor voice infrastructure and troubleshoot call-quality and connectivity issues.
- Perform system upgrades, patches, backups, and configuration changes.
- Support Avaya Contact Center and related applications where applicable.
- Work with network and infrastructure teams to resolve voice and connectivity issues.
- Analyze system logs and perform root-cause analysis for incidents.
- Maintain technical documentation, configurations, and operational procedures.
- Participate in system deployments, migrations, and integration projects.
- Provide technical support and ensure timely resolution of production issues.
Required Skills
- Bachelor's degree in Computer Science, IT, Electronics, or a related field.
- Strong knowledge of Avaya Aura and Communication Manager.
- Hands-on experience with SIP, VoIP, RTP, TCP/IP, and telephony protocols.
- Experience with Avaya Session Manager and System Manager.
- Good troubleshooting and analytical skills.
- Familiarity with Linux/Unix environments and basic networking concepts.
- Experience with incident, change, and problem management processes.
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