Customer Service Representative

Apex Tool Group is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.

• Customer Service Representative - DE - Westhausen
• Summary

We are seeking a motivated Customer Service Clerk to join our Customer Service team of our brand Cleco in Westhausen, Germany.

In this role, you will support customers (B2B) across the EMEA region by providing excellent service throughout the order-to-cash process.

You will act as a key interface between customers, sales, planning, logistics, warehouse operations, and other internal departments.

Fluency in German and English is required, while additional language skills are considered an advantage.

The position offers the opportunity to work in an international environment and contribute to customer satisfaction and operational excellence.

Key Responsibilities

• Serve as a primary contact for assigned customers and provide professional customer support.
• Process customer orders accurately and timely in SAP.
• Manage order confirmations and monitor order progress from entry through delivery.
• Coordinate closely with planning, logistics, warehouse, procurement, and sales teams to ensure customer requirements are met.
• Provide information regarding product availability, delivery schedules, lead times, and pricing.
• Monitor backlog and support on-time delivery performance.
• Assist in preparing reports and customer-related documentation.
• Support the resolution of customer issues and escalations in cooperation with internal stakeholders.
• Ensure compliance with company policies and customer requirements.
• Contribute to continuous improvement initiatives within Customer Service.
  • Support export shipment processing and coordinate required export documentation.
• Ensure customer orders comply with applicable export requirements and internal procedures.

Critical Skills & Qualifications

• Completed training as an Industrial Clerk (Industriekaufmann/-frau) or equivalent commercial education.
• 2-3 years of experience in customer service, order management, sales support, or a related commercial role.
• Proficiency in SAP and Microsoft Office applications.
• Basic understanding of supply chain, logistics, Export and order management processes.
• Strong customer service orientation and problem-solving skills.
• Technical understanding of products and business processes is an advantage.
• Experience with export documentation is preferred.
• Fluent in German and English, both written and spoken.
• Additional language skills such as French are considered a plus

What we offer

• Collective agreement of the metal and electronical industry
• 30 days vacation
• Special payments (e. g. vacation bonus, Christmas bonus, payments according to collective agreement)
• Many employee benefits / employee offers (corporate benefits)
• Bike-Leasing
• International environment
• Opportunities for further training and development

At Apex Tool Group (www. apextoolgroup. com), we’re passionate about innovation.

Whether that be products, processes or operations, our associates strive to find new ways each day to help our end-users solve their most complex challenges.

By harnessing our global resources, unprecedented insights and spirit for service, we build more than just tools for the job site – we help build the future.

ATG is a global manufacturer of hand and power tools, tool storage and accessories, chain, and electronic soldering solutions with more than $1.4 billion in annual revenues.

Our 6,900 global associates have built powerhouse brands like GEARWRENCH®, SATA®, Crescent®, Cleco®, Weller® and APEX® that professional trades and DIY enthusiasts alike can trust to get the job done.

With our roots dating back to the 1800s, our tools have driven technological advancements that drive efficiency, speed and end-user safety in a broad range of commercial and consumer markets.

As part of the ATG team, you will move fast, think globally, learn from your colleagues and grow your career.

You’ll enjoy competitive benefits, a healthy work/life balance and have opportunities to give back to the communities we serve.

Our six core values – Customers come first, Integrity in all we do, Continuous improvement, Innovation for growth, Passion to succeed and Best talent, one team - drive our daily decisions.

Connect with us on social media to learn more – Linked In, Instagram, Facebook and Twitter.

If your goal is to work where finding a better way never ends and your ideas become a reality, join us! #We Build ATG