Regional Control Tower Manager EUR in Frankfurt am Main

Responsibilities

• Operational Visibility & Control
  • Ensure full transparency of shipment flows across the regional network through dashboards and tracking tools
  • Maintain real-time visibility of milestones, shipment status, and operational risks across systems
  • Proactively identify potential disruptions and drive mitigation actions in collaboration with stations and gateways
• Exception & Disruption Management
  • Lead identification, escalation, and resolution of operational exceptions (e.g., delays, capacity constraints, customs holds, documentation issues)
  • Coordinate cross-functional responses between stations, gateways, carriers, and customer service teams
  • Act as escalation point for critical operational issues, ensuring timely resolution
  • Drive root cause analysis and implement corrective actions to prevent recurrence
• Customer Execution & Service Performance
  • Ensure execution of shipments in line with customer SOPs, milestones, and agreed service levels
  • Support strategic and complex customers requiring enhanced operational visibility
  • Monitor key performance indicators such as on-time performance, milestone adherence, and service reliability
  • Act as central escalation interface for customer-related operational topics
• Network Coordination & Leadership
  • Align operations across stations, gateways, procurement, and customer service teams
  • Support routing decisions and ensure operational continuity across the region
  • Leverage strong leadership experience to guide, support, and influence cross-location teams
  • Drive collaboration and consistency in execution across multiple sites
• Performance Management & Continuous Improvement
  • Provide regular reporting and operational insights to regional leadership
  • Monitor KPIs including shipment cycle time, milestone completion, and service performance
  • Identify improvement opportunities and drive process standardization across the network
  • Support strategic initiatives and cross-functional projects within the airfreight organization

Profile & Experience

Extensive experience in airfreight (min. 5 years) operations with strong expertise in import, export, and warehouse processes

Proven leadership background with disciplinary and functional responsibility for operational teams

Significant experience in multi-site coordination and regional operational alignment

Strong track record in budget responsibility and performance management

Experience in driving strategic initiatives and operational projects

Sound understanding of end-to-end airfreight processes and network dependencies

Strong problem-solving skills with a focus on exception management and continuous improvement

Leadership & Personal Competencies

• Strong leadership and stakeholder management skills across multiple organizational levels
• Ability to operate both strategically and operationally in a fast-paced environment
• High degree of accountability, ownership, and decision-making capability
• Excellent communication skills with the ability to manage complex and sensitive situations
• Analytical mindset with a focus on data-driven performance management

Competencies

• Freight Forwading
• Operational Expertise
• Netowork coordination & Stakeholder management
• Exception & Disruption Management
• Data & Performance Mangement
• Decision Making under pressure
• Customer Centric Mindset
• Communication & escalation Management
• Continuous Improvememt Mindset

Equal Opportunity Statement

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process.

Accommodations

If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.

About Maersk

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.

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