Control Tower Operator in Raunheim

Key Responsibilities

Key Responsibilities Shipment Monitoring & Visibility Monitor airfreight shipments from booking through final delivery. Track and manage shipment milestones and transportation events. Ensure adherence to agreed transit times and customer-specific SOPs. Maintain accurate shipment status updates within transportation management systems. Provide proactive communication regarding shipment progress and potential delays. Exception Management Identify transportation disruptions, delays, capacity constraints, or service failures. Execute contingency plans to minimize operational impact. Escalate critical issues according to established escalation procedures. Coordinate recovery actions with airlines, gateways, customs teams, and local operations. Customer Service & Communication Serve as the primary operational contact for assigned customers. Provide regular performance updates and shipment visibility reports. Respond to customer inquiries in a timely and professional manner. Manage service issues and customer complaints, ensuring prompt resolution. Operational Coordination Coordinate with origin and destination offices to ensure seamless shipment execution. Liaise with airlines, handling agents, trucking providers, and other service partners. Ensure compliance with customer requirements, contractual obligations, and service level agreements (SLAs). Validate documentation and shipment data accuracy. Performance Management Monitor operational KPIs and customer service metrics. Support root cause analysis of service failures. Drive continuous improvement initiatives to enhance operational efficiency and customer satisfaction. Contribute to performance reviews and operational reporting.

Required Qualifications

Required Qualifications Education & experience Bachelor's degree and/or experience in the Forwarding industry is an advantage. Fluently English both written and verbally. Proficiency in Microsoft Office, particularly Excel and Power BI. Data analysis and reporting capabilities. Familiarity with transportation management systems (TMS), cargo tracking platforms, and ERP systems is an advantage.

Core Competencies

Core Competencies Operational Excellence Strong attention to detail. Ability to manage high shipment volumes. Excellent organizational and prioritization skills. Customer Focus Proactive customer communication. Strong service orientation. Relationship management capabilities. Problem Solving Analytical mindset. Ability to make decisions under pressure. Effective escalation and recovery management. Communication Strong verbal and written communication skills. Ability to engage with global stakeholders. Professional presentation and reporting skills. Teamwork & Collaboration Cross-functional collaboration. Ability to work in multicultural environments. Positive and solution-oriented attitude.

Equal Opportunity Employer

#RPO Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.

Company Overview

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.

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